Fix, program or replace your Optik TV remote control

Sometimes the simple solutions are the most effective. Here are you can try to get your remote working again.

Your remote control may be unresponsive because its signal is weak or cannot reach your TV and digital box. Please make sure to clear any objects in front of the TV and digital box, and that you’re pointing your remote straight at the TV & digital box.

Your remote control may be unresponsive because of low battery power. Try replacing the batteries in your remote control to see if they're out of power.

Resetting the remote to its original factory settings can fix a slow or unresponsive remote. Please follow the steps for your remote below.

: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on

this page

.

Resetting your remote control disables its ability to control your TV.To restore this ability, re-program your remote by following the steps on

this page

.

: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on

this page

.

If your remote remains unresponsive, you can factory reset your TELUS Remote by following the steps outlined on

this page

.

We’re sorry that the steps above didn’t fix your issue. If your remote is lost or has been damaged, you will need to purchase a new one (please see instructions below). However, if your remote is not working due to a manufacturing error, you can make a claim by

visiting a TELUS store

* with your remote and account number. Shipping charges may apply.

*Only TELUS stores (named "TELUS Store" on store locator) are able to help you replace your remote or purchase a new one.

There are 2 ways for you to purchase a new remote.

Please follow the steps below to use the TELUS store locator to find an eligible location near you.

*Stores may have limited quantities. Please call the TELUS store nearest to you in advance to confirm that the remote control is in stock.