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Fix, program or replace your Optik TV remote control
Let’s help you get your Optik TV remote control back up and running or help you get a new one
Take control of your remote
Our new troubleshooting tool makes fixing or programming your TV remote control easier than ever. Log in to My TELUS to try it.
Interactive step-by-step guide for fixing your remote control
General tips for getting your remote working again
Sometimes the simple solutions are the most effective. Here are
three quick fixes
you can try to get your remote working again. Potential fix #1: Clear the way
Your remote control may be unresponsive because its signal is weak or cannot reach your TV and digital box. Please make sure to clear any objects in front of the TV and digital box, and that you’re pointing your remote straight at the TV & digital box.
Potential fix #2: Change the batteries
Your remote control may be unresponsive because of low battery power. Try replacing the batteries in your remote control to see if they're out of power.
Potential fix #3: Reset your Optik remote
Resetting the remote to its original factory settings can fix a slow or unresponsive remote. Please follow the steps for your remote below.
Slimline and Slimline 2 remote
Note
: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on this page
- Press theoptionsbutton for a minimum of 3 seconds. The mode light (the green LED next to the Optik power button) will flash twice.
Slimline | Slimline 2 |
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- For the Slimline remote, enter code1000. For the Slimline 2 remote, enter code9999. The green LED next to the Optik power button on the remote control will flash twice, indicating that the remote has been reset to the original factory settings
Slimline | Slimline 2 |
 |  |
TELUS TV Digital Box Remote
Note:
Resetting your remote control disables its ability to control your TV.To restore this ability, re-program your remote by following the steps on this page
Note
: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on this page
- Press and hold the 4 and 6 buttons until the LED on your TELUS remote lights up solid green
- Press OK and wait for the LED to flash green twice (the remote has now been un-paired from your TELUS TV Digital Box)
- Press any key and wait a few seconds (this will cause your remote to connect via IR mode)
- The LED should now be flashing white with any key press
- Press the OK button on the remote while pointing the remote at your TELUS TV Digital Box. This will trigger the Bluetooth pairing mechanism between your TELUS remote and TELUS TV Digital Box
If your remote remains unresponsive, you can factory reset your TELUS Remote by following the steps outlined on .
this page
Replacing a remote or purchasing a new remote
We’re sorry that the steps above didn’t fix your issue. If your remote is lost or has been damaged, you will need to purchase a new one (please see instructions below). However, if your remote is not working due to a manufacturing error, you can make a claim by * with your remote and account number. Shipping charges may apply.
visiting a TELUS store
*Only TELUS stores (named "TELUS Store" on store locator) are able to help you replace your remote or purchase a new one.
Purchasing a new remote
There are 2 ways for you to purchase a new remote.
- Order online on(delivery takes place within 3 business days)this page
- Visit a TELUS store with your remote (if damaged) and account number for a replacement. Only TELUS stores eligible for Optik TV remote swaps. Limited quantities available in-store
Please follow the steps below to use the TELUS store locator to find an eligible location near you.
- Visit theTELUS store locator*
- SelectFilter
- SelectOptik TV Remote swaps
- SelectApply filters
- Search for a TELUS store location near you
*Stores may have limited quantities. Please call the TELUS store nearest to you in advance to confirm that the remote control is in stock.
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