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Troubleshooting your Outdoor Camera

If you are experiencing issues with your Outdoor Camera (V722/V723), check out the LED status reference guide below to assist with your troubleshooting.

Guide to troubleshooting your Outdoor Camera issue

LED pattern	Status	Description
	Power off	Please check the power source.
	Active	Your camera is ready and connected to your TELUS SmartHome Security System.
	Local network connection	Camera is connected to the network but not to the internet. If this happens, here are some tips to troubleshoot:
	Factory reset	Your camera is restoring to factory default settings. To perform a factory reset, press and hold the WPS button for about 10-15 seconds.
	Power on or no local or internet connection	The camera is powering on, this takes between 60-90 seconds. If longer than 90 seconds, the camera is not connected to the internet.
	Starting up	Please wait, the camera is powering on or a firmware upgrade is in progress.
	Wi-Fi access point mode	Your camera is ready to connect to the Wi-Fi network.

If you are still experiencing issues after troubleshooting, please contact TELUS at 1-855-255-8828.

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