Frequently asked questions (FAQ) about pre-authorized payment discounts

Find answers to common questions about the Pre-authorized Payments Discount program, including how it works and what payment types and plans are eligible.

With the Pre-Authorized Payments Discount program, you can get up to $10 off per month for each subscriber on your mobility account or each internet plan on your home services account. 

To be eligible for this discount, you must be subscribed to an in-market, eligible mobility
 or internet
 plan. You must keep an eligible pre-authorized payment (PAP) method active on your account.

Can you explain how the Pre-Authorized Payments Discount program works?

How much is the pre-authorized discount amount?

Which payment types are eligible for the pre-authorized payment discount?

If I choose an eligible plan and enrol in pre-authorized payments before my next bill date, will I be issued a partial credit on my next bill?

I'm already enrolled in pre-authorized payments. Will I receive the discount?

I'm on an eligible mobility/internet plan, but I haven't received the discount yet. What else do I need to do?

I am on an eligible mobility/internet plan and I have set up pre-authorized payments already, but I still haven’t received the discount yet. What should I do?

I'm on an eligible mobility/internet plan, but I couldn't choose pre-authorized payments during activation. Can I still get the discount if I set up pre-authorized payments at a later time?

Will all mobility lines/internet plans on my account receive the discount?

If I change my payment method later, will I still qualify for the discount?

I registered for automatic payments through my financial institution. Will I receive the discount?

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Frequently asked questions (FAQ) about pre-authorized payment discounts

Can you explain how the Pre-Authorized Payments Discount program works?

How much is the pre-authorized discount amount?

Internet customers:

Mobility customers:

Which payment types are eligible for the pre-authorized payment discount?

If I choose an eligible plan and enrol in pre-authorized payments before my next bill date, will I be issued a partial credit on my next bill?

I'm already enrolled in pre-authorized payments. Will I receive the discount?

I'm on an eligible mobility/internet plan, but I haven't received the discount yet. What else do I need to do?

I am on an eligible mobility/internet plan and I have set up pre-authorized payments already, but I still haven’t received the discount yet. What should I do?

I'm on an eligible mobility/internet plan, but I couldn't choose pre-authorized payments during activation. Can I still get the discount if I set up pre-authorized payments at a later time?

Will all mobility lines/internet plans on my account receive the discount?

If I change my payment method later, will I still qualify for the discount?

I registered for automatic payments through my financial institution. Will I receive the discount?

Did this article solve your problem?

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