To remove an automation device from your TELUS SmartHome Security system, follow these instructions here
Qolsys Panel (2019 and after)
On your control panel, go to
Settings
Select
Advanced settings
Enter your master code
Select
Z-Wave devices
Select
Clear Device
. The control panel will now send a “clear” signal
Trigger the device or press the learn button* to remove it from your system. Once complete, the control panel will return to the Z-Wave Devices menu
2GIG Panel (before 2019)
On your control panel, go to
Services
If a “Z-Wave feature not available” message appears, call 1-855-255-8828 to have Z-Wave activated on your control panel
Select
Z-Wave
Select
Toolbox
on the bottom right-hand corner
Enter your master code
Select
Remove devices
. The control panel will then send a “clear” signal
Trigger the device or press the learn button to clear it from the system
How to trigger each device in learn mode
To remove a device from your system, you will need to trigger the device or press the "Learn" button. The "Learn" button varies for each device. See reference table below.
Device
Learn trigger
Smart Light Bulb
Power the light bulb off then on
Smart Plug (Appliance or Dimmer)
Press the learn button on the front of the plug-in appliance or dimmer module twice
Smart Door Lock
Press the
A
button
Smart Range Extender or Z-Wave Repeater
Press the button on the side of the device
Smart Garage Door Opener
Press the small button on the side of the device
Smart Thermostat
With the thermostat mode set to
Off
, press and hold the "down" button on the thermostat. Release the button when the radio icon lights up.
If you are still experiencing issues or require additional support, contact TELUS at 1-855-255-8828.