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Reset Personal Identification Number (PIN)
Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.
Self-serve only
Please note that this is an online-only task that can easily be done using either My TELUS online or the app.
Forgot your account PIN? No worries. You can reset it on My TELUS anytime.
Important
: PIN should only be reset by the responsible person for payments or owner of the account.How to reset PIN
- Log in toMy TELUS
- Select theMy Profiletab at the top of the page
- If you have multiple accounts with TELUS, select the desired account
- SelectForgot your PIN?
- Select a method of verification to receive the 6-digit verification code on the selected method of contact:
- Email
- Phone numbers used in the account to receive call or SMS
- Enter the 6-digit verification code
- Select the new PIN. Please do not select a weak PIN. Repetitive PINs such as 000 or sequential PINs such as 1234 are not accepted
- Enter the new PIN again to confirm
- SelectSubmit
- Confirmation page will display
Some examples of a weak PIN
: Last 4 digits of your phone number, date of birth.Did this article solve your problem?
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