Internet Troubleshooting: Restart your modem or TELUS boost Wi-Fi to fix your wired connection

Restarting your modem often the most common solution for Internet connectivity issues. If you don't know where your modem, or TELUS Boost Wi-Fi, is located in your home, you can usually locate it near a telephone jack, cable box or utility panel. If you have a basement, you might want to check there, too. If you are unable to locate your modem or Boost, please

contact a TELUS technical support agent

for assistance.

Your modem should resemble one of the following models. If you don't see your model listed here,

contact us

for a free upgrade.

: Restarting or resetting your modem may only provide a temporary fix for your issue. If you find the issue re-occurs, contact a

TELUS technical support agent

or use

TELUS Assist

virtual assistant for more answers.

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