How to return a Bring-It-Back™ device

For a device to be considered eligible for return, it must meet the following 6 criteria. If it does not meet the criteria you will need to pay the Bring-It-Back™ Program Amount.

Take advantage of the

TELUS Device Checkup app

to check your device condition.

Have a damaged device?

Check your warranty coverage and repair options

.

If your device is not currently covered by a warranty and you would like to repair it before returning it to a TELUS store, check out our preferred repair partner

Mobile Klinik

and find a location near you with their

store locator

.

All information will be wiped from the device after it’s returned. So make sure you back up the device.

Visit our

device support page

for a step-by-step tutorial.

You can return your Bring-It-Back device in-person at a TELUS store. Or, if you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns.

Learn more about

Online Returns

.

Use our

store locator

to find the nearest participating TELUS store. When searching for your nearest store, don’t forget to apply the Bring-It-Back™ filter.

What you need to bring with you:

After returning your Bring-It-Back™ device, consider upgrading to one of the

latest eligible devices

.