Set up TELUS email on your computer, phone or tablet

Effective , Google will be disabling legacy applications for Email, Calendar and Contacts, which are referred to as Less Secure Applications (LSA). Services will only be accessible through modern, up-to-date applications that support OAuth (open authentication). To ensure you have continued access to your services, please follow the steps outlined below if applicable.

If you are using a third-party application that accesses your TELUS Email account or third-party Calendar/Contacts apps with only a username and password, we have provided steps below on how to switch to OAuth. Switching to OAuth will protect your account against hackers and hijacking attempts.

If you use an app that uses password-based to give access to your calendar, please switch to a method that supports OAuth. We recommend the Google Calendar (app web or mobile app) as the most secure app to use with your Google Workspace account.

If your Google Workspace account is linked to the calendar app in iOS or MacOS and uses only a password to log in, you’ll need to remove and re-add your account to your device. When you add it back, select to automatically use OAuth.

If your Google Workspace account is syncing contacts to iOS or MacOS via and uses only a password to log in, you’ll need to remove your account. When you add it back, select to automatically use OAuth.

If your Google Workspace account is syncing contacts to any other platform or app via and uses only a password to log in, please switch to a method that supports OAuth.

After your TELUS email account has been migrated to Google, you can access your email by visiting

email.telus.net

. You will then be redirected to Gmail.com, and the "@telus.net part" of your email address will be pre-populated in the username field. Bookmark this page or add it to your favorites. If you accidentally visited Webmail, we will redirect you to the new page.

Additionally, you can access your calendar and contacts by visiting

calendar.google.com

and

contacts.google.com

.

To help you navigate the new applications, we have created

how-to videos to manage your email account

.

We understand that the Gmail app may not be the best solution for your email setup, post-migration. That’s why we have created tutorials to walk you through the changes you need to make in your devices’ settings to set up your recently migrated TELUS email account using other email programs.

We strongly encourage you to , as you may have been storing data directly in your computer, and not on our platform. You can then import the data you have backed up after you complete the setup of your migrated email account.

We have provided some basic instructions below. Please note, TELUS doesn’t provide support for these clients. If you have further questions, we have also included the link for each manufacturer so you can get additional support directly from them.

If you are

using other email clients

, this article will provide helpful information on how to set up your email in your email client by changing its to have your TELUS email powered by Google working on your computer.

After your TELUS email account has been migrated to Google, you will have to make some changes in your devices’ email settings to set up your account. Now, you also have the opportunity to download the Gmail app and use it going forward to access your recently migrated TELUS email account.