What is Guard Response?

A complete exterior premise patrol, including the customer grounds surrounding the premise

Identification of any persons on site

Inspection of any vehicles found on site

Dispatch police, and when appropriate, coordinate with the TELUS monitoring station and/or the customer to address the situation at hand

If requested by the customer, the guard can remain on site.

A guaranteed dispatch: If you or your emergency contacts are not able to verify an intrusion alarm, TELUS’ Guard Response will verify the event, and secure the premise. With guards available 24/7, 365 days a year, this service provides an additional avenue, above and beyond the emergency contact list, to verify the alarm event

An expedited response: Our guards are always on the roads and ready for dispatch, using their best efforts to arrive at a customer’s premise as soon as reasonably possible.

Saving you money: Many municipalities charge high fees in the event local police are dispatched and the intrusion alarm is shown to be false. As a TELUS SmartHome Security customer, you’ll avoid these charges when a Guard is dispatched prior to the police, as the guard will verify whether the intrusion alarm is a true event or false alarm, and only engage the police on true events

Quality service: Our guards are trained and certified to meet the highest generally recognized standards and regulations in the industry. GPS-enabled vehicles are deployed to facilitate timely dispatch