TELUS email powered by Google: What you need to know

Learn everything you need to know about your upcoming TELUS email migration by taking a few minutes to watch this video.

You can add subtitles by clicking on the button, and you can change the pace of the video by clicking on the button and changing the .

Here are the resources covered in the video:

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: You will be redirected to mail.google.com/a/telus.net.

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To provide our customers with the best possible email experience, TELUS is in the process of transitioning all existing TELUS email accounts to a platform powered by Google.

This transition will require you to take action and will mean a change in how you access your TELUS email today.

Your data will remain under the governance of TELUS’ stringent privacy protocols. With TELUS email, you will not get ads on your email (unlike the publicly available Gmail) and you will continue to get support from TELUS.

Your email address (ending in @telus.net or @telusplanet.net) will not change, and we will migrate all your emails (including pictures and attachments within them), contacts, calendar events and alternative email accounts.

Once your account has been migrated, you will benefit from increased reliability via a globally-available cloud-based platform, enhanced security and 15 GB of storage space, which is triple the current storage capacity.

The Google platform that customers are migrating to is the enterprise-grade G Suite, trusted by governments, universities and leading businesses around the globe, including TELUS. Customers are not being migrated to the publicly available Gmail product and data remains under the governance of TELUS's stringent privacy protocols, in alignment with the TELUS Privacy Management Program. For more details on our Privacy Management Program and privacy policy, see

telus.com/privacy

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This site will be your home for helpful information about the transition. Please bookmark this site or press to find it easily going forward.

We want to reassure you that the following will not change:

These are the main differences you will notice:

We are working hard to ensure you have the best experience. We will ask you to complete the following steps to ensure your TELUS email is working the way you expect:

For detailed information, visit

telus.com/ScheduleMigration

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: If you don’t self-select a date for your email upgrade, we will choose one for you and notify you via email. Starting on your upgrade date, you will not be able to access your email account until you complete step 2 below.

Starting on the day of your migration, you will have to log into email.telus.net to continue sending and receiving email. For a step-by-step guide, visit

telus.com/steps

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Once you complete the previous step, you will be able to access your email on a web browser, but to ensure you access it using the email programs you use today, additional steps are required. For detailed instructions, visit

telus.com/setup

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