TELUS Health MyCare Travel FAQ

With the TELUS Health MyCare Travel service, get 24/7 access to a U.S. Registered Nurse health advice line. This service is exclusively for TELUS or Koodo Mobility customers with

Easy Roam or Can-U.S. plans

when roaming in the United States.

Not a TELUS or Koodo mobility customer? Visit our

TELUS Plans page

to sign up.

Please note that you must be a TELUS Mobility or Koodo customer with Easy Roam® or Canada U.S. plans to be able to access this service.

Standard roaming rates will apply. If you want more information on our roaming plans or to purchase one please go to

telus.com/roaming

.

You can use this service to receive guidance in navigating your symptoms or medical questions and the healthcare system in the U.S.

: Fever, cuts, burns, sore throat, coughing, sinus pain, body pain, headaches, dizziness, swelling and bruising.

You cannot use this service for lab referrals and prescriptions (including refills) and emergencies. For emergencies please call 9-1-1.

At this time this service is only available in the United States.

This service is included with:

English and French.

No, TELUS Health MyCare and TELUS Communications are not responsible for any healthcare costs incurred in the United States even if our third party’s Registered Nurses recommend it. You will need to check your travel insurance for all out of pocket expenses.