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Self-install resources for Smart Hub Outdoor Unit (ODU) - ZTE MC7010CA
Guides, videos and FAQs to help you install your TELUS Smart Hub internet service.
Video on how to install your Smart Hub Outdoor unit - ZTE MC7010CA
Please watch the step-by-step video explaining how to Install your TELUS Smart Hub Outdoor unit - ZTE MC7010CA :
Self-install readiness checklist
Prepare to self-install the Smart Hub Outdoor unit
- Create a TELUS account if you don't already have one using your account number in the welcome email..Register now
- Watch theand review theInstalling Smart Hub Outdoor unit videoto prepare for self-installation.Smart Hub Outdoor unit self-install guide
- Ensure you have access to the required and optional tools (shown in the image below).
- Check for plumbing, electrical, gas lines, or asbestos inside the wall as you may need to drill a hole through an exterior wall close to the mounting location to connect the Outdoor Unit to the Wi-Fi hub inside your home. Alternatively, you can use an existing opening (i.e. corner opening of door, garage, window, or existing hole).
Required tools
:- Multi-head screwdriver
- Impact drill
- Adjustable wrench
- Ladder
- Mark pen
- 5/16" drill bit
Optional tools
:- Bubble level
- Stud finder
- Measuring tape
- Tool belt
- Duct tape
TELUS apps
Download and register on both the and app for free
Available on iOS and Android devices.
TELUS Connect
My TELUS
Note
: You can use the same credentials as your My TELUS login for both apps.• Step-by-step self-install instruction.
• Personalize Wi-Fi settings.
• Control your home Wi-Fi and monitor usage. | • Manage your account online.
• View billing information.
• View internet data usage.
• Modify your service/alerts and more. |
Smart Hub Outdoor Unit self-install: FAQ
Before installation
What can I do to prepare? | Please refer to the Self-install readiness checklist section on this page. Note : Unless you are the owner of the property, it is your responsibility to obtain drilling permissions, if drilling is required to complete the installation. |
Do I need to have an internet connection before installation? | Yes. You will need an internet connection to identify the pointing direction. We recommend a mobile device with data connection. |
How many people are needed to complete the installation? | This depends on the skills of the people involved, and the configuration of the house. We recommend that two individuals collaborate to make this an easy and safe installation, especially if there is a need to climb a ladder or install at height or a location that is not easy to access (e.g. ground is not level) |
How long does it take to complete the installation? | This depends on the configuration of the house and location of the outdoor unit. On average, it will take between one to two hours or more to complete the installation from start to finish |
Can I change from self-install to a professional installation? | Yes, we will be happy to help you. Please call *611 (TELUS cell phone) or 1-866-558-2273 to schedule a visit from a technician. Please note that this will be subject to technician availability and a fee of $150 |
Some items seem to be missing. What can I do to receive the items I need to start my installation? |
During installation
What do I do if the instructions are not clear? | Please watch the installation video self-install guide If you still have questions, you can use telus.com/BookRemoteSupport |
How do I get help if I need assistance completing the installation? | If you follow the steps but are unable to complete the installation, you can book an appointment Please note that if a technician is needed to complete the installation for you, you will be subject to a fee of $150. |
What if the cable is too short? | We provide cable(s) that are sufficient to cover the demands of most installations. However, we recognize that in some situations a longer cable may be needed. If this is the case, you can try one of the following:
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I did everything as instructed, but the service is not working (no internet, no Wi-Fi or slow internet). What should I do? | Please check the connections, the lights (on both the outdoor smart hub unit and the indoor wireless gateway), the positioning and direction of the outdoor unit and ensure there are no obstructions between the unit and the cell tower. If you are unable to identify the issue, please book an appointment |
After installation
How can I get support if my internet is slow or not working? | Please follow the instructions on our Slow internet on Smart Hub For complete post-installation connectivity troubleshooting topics, visit the Smart Hub support page |
I do not understand my first bill. How can I get answers to my questions? | You can find answers to first bill questions and more information on our Your first Home Services bill from TELUS |
Download the TELUS Connect app
Please download and install the .
TELUS Connect app
You will need the TELUS Connect app to help you with step-by-step installation instructions and to help you point your device in the right direction for the best signal reception.
Smart Hub Outdoor unit - ZTE MC7010CA self-install guide: PDF
This provides step-by-step instructions on how to install your TELUS Smart Hub Outdoor unit - ZTE MC7010CA.
Smart Hub Outdoor unit self-install guide
Additional support
For installation and setup support, please book a call-back appointment at .
telus.com/BookRemoteSupport
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