Self-installation support for Smart Hub outdoor unit (ZTE MC7010CA) for multi-dwelling units

Do I need to have an internet connection before installation?

Yes. You will need an internet connection to identify the pointing direction. We recommend a mobile device with data connection.

How long does it take to complete the installation?

On average, it will take 30 to 40 minutes to install, from start to finish

What do I do if the instructions are not clear?

Please re-read the

self-install guide

and follow the step-by-step instructions in the TELUS Connect app.

If you still have questions, you can use

telus.com/BookRemoteSupport

to book an appointment for a call-back from one of our expert install assistants.

How do I get help if I need assistance completing the installation?

If you follow the steps but are unable to complete the installation, you can

book an appointment

for a call-back from one of our expert install assistants.

I did everything as instructed, but the service is not working (no internet, no Wi-Fi or slow internet). What should I do?

Please check the connections, the lights (on both the Smart Hub unit and the wireless gateway), the positioning and direction of the Smart Hub unit and ensure there are no obstructions between the unit and the cell tower.

If you are unable to identify the issue, please

book an appointment

for a call-back from one of our expert install assistants.

How can I get support if my internet is slow or not working?

Please follow the instructions on our

Slow internet on Smart Hub

page.

For complete post-installation connectivity troubleshooting topics, visit the

Smart Hub support page

I do not understand my first bill. How can I get answers to my questions?

You can find answers to first bill-related questions and more information on our

Your first Home Services bill from TELUS

page.