How to use Partitions

A partition refers to a sectioned-off division of an alarm system that can be operated independently from the rest of the system. On a partitioned system, only the zones associated with the partition will be affected. For example, if you set up your basement suite (Partition2) as a separate partition from your home (Partition1), you can selectively arm and disarm each partition at will. Alternatively, if both your partitions are armed and you choose to disarm Partition1, your basement will remain armed and protected until you choose to disarm it.

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Please call for more information on getting set up with partitions.

Follow the steps below to create a user with a unique access code for a specific partition.

: If you are disabling the Partitions feature from your panel, please ensure you update all users and their permissions first.

If the Partitions feature is disabled, a user belonging to Partition2 who is not removed from the system will now also have access to your Primary Partition. If this is not your intention, please ensure you remove the user from the panel prior to disabling the Partitions feature.

All partitions will have the Global Fire Siren, Global Intrusion Sounds and Sirens and Global Auxiliary sirens settings On. The Global Chimes and Voices setting is defaulted to Off.

Below are examples of each siren:

To change the Global Chimes and Voices setting from the panel, follow these steps here:

To modify your sound settings, you can also call TELUS at and our agents will help you modify them to suit your preferences.

To arm all of your partitions using one action, use the feature.

: You can only arm the partitions you have user access to. For example, if you want to arm all the partitions in your home, your user profile must have access to each partition.

Follow the steps below to arm your partition(s):