TELUS Assist

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telus.com/support

for help.

When using TELUS Assist, it's best to ask questions in short, simple sentences

:

The virtual assistant will provide you with relevant information based on your question, or will ask you to clarify your last inquiry to ensure it provides you with the most relevant information. Sometimes the virtual assistant will even provide you with quick response buttons to access answers to common questions, clickable links to more information or provide suggestions on the type of questions it can answer.

TELUS Assist can access information on all personal TELUS Mobility, Home or SmartHome Security services. Whether on the web or the phone, TELUS Assist can provide your account information, complete transactions and provide links to self-serve information that will help you with what you need.

TELUS Assist is fluent in both English and French. The assistant defaults to your preferred language on telus.com. To change it, go to

telus.com

on your mobile device or desktop and change your preferred language.

For your security, you must log into your My TELUS account, so the virtual assistant can provide access to your account information for the best experience possible.

Can't find what you're looking for? Just ask for an agent and the virtual assistant will provide you the available options to speak with a team member. If a team member is not available at that time, the virtual assistant will help you book a call-back when a team member is next available or will provide you with a toll-free number to call instead.

TELUS Assist will send you a text message with a direct link to log in to your My TELUS account for assistance with your questions or issues. If the answer or solution is not available through My TELUS, a link to telus.com with additional information will be provided.

TELUS Assist can provide more help with a text message while you're on hold, helping you find the information you need more quickly.

Don’t worry. There’s no need to book another call-back. We’ll make three attempts to call you back, waiting five minutes between attempts. Please make sure to say “hello”, and when prompted press to connect with a team member, or press to cancel the call-back, if the virtual assistant provided you with the information you needed.