TELUS Wi-Fi Plus: 30-day Dead Spot-Free Guarantee

Dead spots are areas within your home where the Wi-Fi signal strength is less than -75 dBm in the 5GHz band.

If you experience a dead spot within this period, you are eligible for a technician visit to resolve the issue at no additional cost.

This guarantee is valid for up to 30 days from the date of your Wi-Fi Plus installation.

Our technicians will tour your home to identify and resolve any dead spots at the time of installation.

If you encounter dead spots within 30 days of installation, please

contact us

. We will diagnose the issue remotely and, if necessary, dispatch a technician to your home at no additional cost.

While our technicians aim to eliminate all Wi-Fi coverage issues during installation, there may still be a chance that a dead spot was overlooked. If you experience consistent spotty Wi-Fi coverage, dropped calls or choppy streaming, a Wi-Fi dead spot might be the cause.

Please

contact us

within 30 days of installation to report any dead spots. Our team will work with you to perform remote diagnostics to verify the issue.

If the issue cannot be resolved remotely, a technician will be dispatched to your home to eliminate dead spots and ensure optimal Wi-Fi coverage.

Our technicians should have resolved any dead spots during the installation to ensure you have reliable Wi-Fi coverage in every corner of your home. You still have 30 days after installation to ensure you are satisfied and have had the opportunity to test the service.

The 30-day guarantee period should give you time to identify and address any dead spot issues. However, if any issues persist after that period, we will continue to support you. You'll have priority access to our premium support from Wi-Fi experts, who will work with you to resolve any Wi-Fi issues.