Troubleshoot your TELUS Wi-Fi 6

If you are looking to physically connect devices to your TELUS Wi-Fi 6 and you don’t find open LAN ports, here’s what you can do:

Check for open available ports on your Network Access Hub device.

If there are available ports, use one of those.

Unplug computers, printers or other personal devices that can be connected via Wi-Fi rather than through a wired connection.

: The purple port on the back of your Wi-Fi 6 access point may be in use to connect back to your modem. This port should not be unplugged. The additional 2 ports are available to connect either Optik TV digital boxes or your personal devices.

If all ports are full, and you do not wish to disconnect any of your wired devices, we recommend purchasing an Ethernet network switch from your preferred electronics retailer.

A green light on the front of your TELUS Wi-Fi 6 means that Wi-Fi is working properly. But what if you see a different colour?

See what different Wi-Fi 6 light colours mean and how to troubleshoot them.

: Check if other devices in your home are connected and working. Is this issue only impacting 1 device? If so, the Wi-Fi driver on that device may need to be updated.

Wi-Fi 6 is the latest Wi-Fi standard. Some older client devices may have out-of-date Wi-Fi drivers. Check that your device has the most up-to-date Wi-Fi drivers by visiting your device manufacturer's website for information on where to find and download the latest Wi-Fi drivers.

: Check that your modem is set up correctly and powered on.

: If the light on the front of your modem is red, please call TELUS for support.

If you’re experiencing speed issues with our TELUS Wi-Fi 6, try these steps:

If you experience connectivity issues and your Wi-Fi fails to connect after all other troubleshooting is attempted, you will have to factory reset your TELUS Wi-Fi 6.

: Factory resetting your TELUS Wi-Fi 6 access point will revert your network name (SSID) and admin password to the default credentials, which can be seen under the removable bottom housing on your Wi-Fi 6 access point.

To restore factory settings, press and hold the reset button for 5 seconds using a pin or paperclip.