You're currently in Personal Support. If you're a Business customer, visit our

No Internet connection?

Help with troubleshooting your Internet connection issues & getting your service back online

No internet (image)

No internet connection?

Use this tool to troubleshoot and fix "no internet connection" issues. Log in to your TELUS account from any device with a working internet connection for the best results.

Did this article solve your problem?

Yes
No

Related articles

Help with troubleshooting your slow Internet issues and getting your service back up to speed

Measure the speed of your Internet connection and get information on factors that impact your network speed

Learn about accessibility at TELUS