Help prevent identity theft starting at $12/mo.Protect your private information wherever you go with TELUS Online Security, powered by Norton™. Get a plan today to help keep your online activities private and your devices safe.
Help prevent identity theft starting at $12/mo.Protect your private information wherever you go with TELUS Online Security, powered by Norton™. Get a plan today to help keep your online activities private and your devices safe.
Tethering your data device is only possible with a data plan or add-on
Tethering counts towards your data allotment and when that allotment is depleted, tethering is not supported
If you use data without a data plan or add-on or after your allotment has been depleted, a portion of your balance (equivalent to the cost of 1.3MB) is reserved when every new data session starts to ensure pay-per-use charges are covered
The amount reserved is deducted from your available balance and cannot be used for other services while it is reserved. Any unused portion of the reserved amount is released back to your balance when the data session is ended (close apps or exit browser) and is then available to use for other services
For customers using BlackBerry devices with BlackBerry OS 7.1 or older:
Data included in any 30-day rate plan and add-on is not available
Pay-per-use data services are not available
Swapping from an HSPA to a CDMA device may result in the loss of some network specific plans or add-ons. They will be removed from your account when the swap is processed so no further charges are incurred
Data is billed per page viewed on CDMA phones
Compatibility
TELUS Prepaid is compatible with the following devices:
5G network
: All TELUS phones and Smartphones compatible with the TELUS 5G network. TELUS Prepaid customers will not see any speed improvements at this time
4G network
: All TELUS phones and Smartphones including BlackBerry devices. Non-TELUS devices must be unlocked and
: All TELUS phones other than TELUS smartphones and BlackBerry devices
Rates
Rates for local and long distance airtime, text messages and data vary depending on the rate plan or add-ons you have in place when the service is used.
or on your device either by dialling #123 or using the My Account app. A $2 fee applies for top-ups, rate plan and add-on updates via Client Care or in-store.
Travelling outside Canada?
If you need to use your phone while travelling outside Canada,