Weak network signal on your Smart Hub

Place the Smart Hub above ground and near a window and on an elevated surface such as a table or shelf. If you have a multi-storey home, the highest floor is the best

To ensure the best experience, we suggest moving your Smart Hub throughout your home and conducting a

speed test

at each location with only 1 device connected to the hub. Connect the hub with an Ethernet cable. The location that gets the fastest download speed should be where you place your Smart Hub

Foliage can impact your Smart Hub connection which can impact speed. If you notice a drop in speed in springtime, try moving the device around in your home by following the above steps

Avoid placing the Smart Hub on the floor, in basements or closed in areas like closets or cabinets. Also avoid placing near mirrored objects, fish tanks or objects that may obstruct the signal

If it’s in a location that is surrounded by other electronic items (see the section

Minimize radio interference

below), move it away from these items to ensure you have good signal strength

Cordless telephone base station

Other wireless modems or routers

Dense or metallic objects (file cabinets, brick walls, etc.)

Copper or other metallic pipes

Appliances, such as microwave ovens, air conditioners and television sets

Garage door openers

Building materials

Bluetooth devices

Wireless speaker system

Baby monitors

Wireless security cameras

Certain monitors and LCD displays

Are calling from the location of your Smart Hub to perform troubleshooting steps in-person

Have a laptop, computer or another mobile device readily available to test connectivity

Have an Ethernet cable available (if you are testing with a device that has an Ethernet cable port)

Have your Smart Hub password (can be found on the bottom of your device)