Wi-Fi Calling FAQ

Ensure that you still have Wi-Fi Calling turned on

The notification on your device will fluctuate with the availability of a strong enough cellular network. If the Cellular network is strong enough then Wi-Fi Calling is unnecessary and the notification will not display

In rare cases, your internet service provider (ISP) may affect your ability to connect. If you are not able to connect through the following ISPs, you can change the DNS IP address of the Wi-Fi connection on your phone to Google public DNS IP address: 8.8.8.8 & 8.8.4.4 and try again. Please contact us if you are still not able to connect after the DNS change

Open your iPhone settings

Select

Find your Wi-Fi network in the list. Select the blue “i” icon

Select

Select and delete the current DNS servers

Select and enter Google DNS server address

Select again and enter

Save and exit this menu

Open the menu

Select the menu

Locate the Wi-Fi network that you are using currently

Long press your current network, then select

Select

Change to

Enter Google DNS server IP address: to fields and save