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Need help with any of your TELUS services?

Sign in to the My TELUS app to get personalized support, interact with our chatbot for instant help and find self-serve options to pay bills, change plans, set up pre-authorized payments and more.

Log in to My TELUS

My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.

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Resolve a concern

We’re sorry to hear that your issue hasn’t been resolved yet, and we’d like the opportunity to make things right. If you’ve contacted TELUS and spoken with a customer service representative without a satisfactory resolution, you can
escalate your concern to our management and support teams here
.

If you’ve already attempted to resolve your issue with our support team directly but still need further assistance, please
view
your additional options.

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