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1. Make sure your TV is on the right input/source (HDMI, AV and/or component)
2. Check a different channel to verify if the problem is only with that channel
3. Unplug and reconnect the cable
4. Turn the TV and your digital box off
5. Turn the TV on first, then turn on the digital box
6. Reboot the digital box

My TV has no video (snow / blue screen) / Snow

1. Make sure your TV is on the right input/source (HDMI, AV and/or component)
2. If the wrong input is selected, move through your TV's input sources to the right choice

**Note**: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs [**contact us**](/contact-us) in order for us to identify and fix the root cause of your problem.

My TV has no video (snow / blue screen) / Blue screen

My TV has no video (snow/blue screen)

My TV has no video / SEO

Find how to troubleshoot no video (blue screen or snow) on Optik TV by checking input/source and rebooting the digital box.

My Optik TV has no video | TELUS Support

Blue screen or snow

Problems with TV video signal / Blue screen or snow

17-00618 Tsupport Ffh Screens 575X350-Blueandsnowscreen-Or

<table type="white"> <tr> <th> <div style="font-size: 14pt;"> Action </div></th> <th> <div style="font-size: 14pt;">Details </div> </th> </tr> <tr> <td><div style="font-size: 14pt;"> Confirm that the TV and the power light on your digital box are both on.</div><br /> </td> <td> <div style="font-size: medium;">
* If no lights are on your digital box, confirm power to the digital box by pushing the OK button on the remote. 
* If no lights come on the remote when you push the buttons, make sure nothing is blocking the signal from the remote to the digital box. 
* If this does not work, try using the power button on the front of the digital box. 
* If the light comes on when using the button on the box, check the batteries in your remote. For more information, visit <a href="https://telus.com/en/support/article/optik-tv-remote-not-working"><strong>Troubleshoot your remote control for Optik TV</strong></a>.  </div></td> </tr> <tr> <td> <div style="font-size: 14pt;">Check that the cables have not moved or loosened.</div><br /> </td> <td><div style="font-size: 14pt;"> Confirm both ends of all cables are firmly plugged in;</div> <br />
* Power to the wall 
* Ethernet / coax to the modem or the wall 
* HDMI / Component to the TV  </td> </tr> <tr> <td> <div style="font-size: 14pt;">Check that the TV is set to the appropriate input (usually HDMI 1 or Component) based on the cable connecting your digital box to your TV. </div> </td> <td> 
* Check which input the cable from your digital box is connected to on the back of your TV. 
* Set the input on your TV to the same label as the cable connected between your TV and digital box. 
* You can contact your TV manufacturer for information on how to change input on your specific TV </td> </tr> <tr> <td> <div style="font-size: 14pt;">Check and make sure your power source isn’t controlled by a light switch. </div> </td> <td> </td> </tr> <tr> <td> <div style="font-size: 14pt;">If all of these steps fail to help, reboot your digital box by unplugging the power for 15 seconds.</div> <br /> </td> <td> <div style="font-size: 14pt;">If this does not work, please <a href="https://www.telus.com/en/support/contact-us"><strong>contact us</strong></a>. </div> </td> </tr> </table>

**Note**: If the power light does not flash when using the remote and all lights on the front of the digital box are on (power, link, HD, and record) [**contact us**](https://www.telus.com/en/support/contact-us), you may need to have your digital box replaced.

My TV has no video (black screen) / One TV affected

1. Ensure the link light on your digital box is on.  
2. Identify how the digital boxes are connected back to the modem (e.g. coax or Ethernet).
3. If using coax, ensure your TELUS modem has the following:
     <table type="white"> <tr> <th> Modem </th> <th> Light </th> <th> Status </th> </tr> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/6TGmgU1YtwOUzMRvcnTjLi/4a51b366409909fa36e70b86793611eb/GatewayInitializingWired.png" alt="T1200 modem" max-width="180px" caption="T1200 modem"] </td> <td> HPNA </td> <td> On and blinking </td> </tr> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="T3200 modem" max-width="140px" caption="T3200 modem"] </td> <td> Coax </td> <td> On and blinking </td> </tr> </table>
   * Ensure the coax cable is tight 
   * If the light is not on, reboot your TELUS modem by unplugging the power cable for 15 seconds
5. If using Ethernet, ensure your TELUS modem has the following: 
     <table type="white"> <tr> <th> Modem </th> <th> Light </th> <th> Status </th> </tr> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/6TGmgU1YtwOUzMRvcnTjLi/4a51b366409909fa36e70b86793611eb/GatewayInitializingWired.png" alt="T1200 modem initializing - wired" max-width="180px" caption="T1200 modem"] </td> <td> LAN 1/2/3/4 </td> <td> On and blinking </td> </tr> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="T3200 modem" max-width="140px" caption="T3200 modem"] </td> <td> LAN 1/2/3/4 </td> <td> On and blinking </td> </tr> </table>
   * Ensure the Ethernet cable is tight into all walls/boxes that you find along the way. 
   * If the light is not on, reboot your TELUS gateway by unplugging the power cable for 15 seconds. 
   * Try a different cable if available. 

My TV has no video (black screen) / Some TVs affected

1. Check if your Wi-Fi is working
2. Ensure the following lights on your gateway are on:  
<table type="white"> <tr> <th><div style="font-size: 14pt;"> Modem </div></th> <th><div style="font-size: 14pt;"> Light </div></th> <th><div style="font-size: 14pt;"> Status </div></th> </tr> <tr> <td> <div style="font-size: 14pt;">[img src="//images.ctfassets.net/9mt4r6ro1ay9/6TGmgU1YtwOUzMRvcnTjLi/4a51b366409909fa36e70b86793611eb/GatewayInitializingWired.png" alt="T1200 modem" max-width="180px" caption="T1200 modem"] </div> </td> <td><div style="font-size: 14pt;"> LAN 1/2/3/4 </div> </td> <td><div style="font-size: 14pt;"> On and blinking </div> </td> </tr> <tr> <td> <div style="font-size: 14pt;">[img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="T3200 modem" max-width="140px" caption="T3200 modem"] </div> </td> <td><div style="font-size: 14pt;"> LAN 1/2/3/4 </div></td> <td> <div style="font-size: 14pt;">On and blinking </div> 
</td> </tr> </table>
3. Reboot devices in the following sequence:

   * Modem 
   * PVR 
   * All remaining boxes 

If issue persists, [**contact us**](/contact-us)

My TV has no video (black screen) / All TVs are affected

__Confirm what equipment you have__

Identify whether you have a T3200M modem or wireless access point (WAP) and use the troubleshooting steps associated with your device.

<table type="white"> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="T3200M modem" max-width="170px" caption="T3200M modem"]</td><td>[img src="//images.ctfassets.net/9mt4r6ro1ay9/37q1GDOA1ysmIuiAsmqCam/1bcd779c2dd97b9518efe4069c65d9d9/ven501front.png" alt="Wireless Access Point" max-width="120px" caption="Wireless Access Point"]</td></tr></table>
<table><tr><th>T3200M and wireless digital box </th><th> Modem, WAP and wireless digital box </th></tr><tr><td> Follow these steps:<br /><li>Ensure your modem, TV and wireless digital box are powered on.</li> <li>Check that the HDMI cable is securely connected to the wireless digital box and TV.</li> <li>Confirm that your TV is on the correct HDMI input.</li> </li> <li>Confirm your Wi-Fi is working using another wireless device. If Wi-Fi is not working, please see <a href="https://www.telus.com/en/support/topic/internet/fix-issue?INTCMP=Tcom_support_black_screen_article"><strong>Internet troubleshooting</strong></a>.</li> <li>If Wi-Fi is working, adjust the location of the wireless digital box and modem to shorten the distance between the devices. <li>Try to minimize the barriers between your WAP and wireless digital box. Barriers include walls, floors and metal (for example, heating ducts).</li> <li>The wireless digital box signal strength indicator should have at least four bars for optimal TV performance.</li><li>If signal strength does not improve, reboot your modem by unplugging the power source for 10 seconds. Wait two minutes for TV to be restored.<br /><br><strong>Note</strong>: If the problem persists, reboot your wireless digital box </li> </td> <td> Follow these steps:<li>Ensure your modem, TV, WAP and wireless digital box are powered on.</li><li>Check that the HDMI cable is securely connected to the wireless digital box and TV.</li> <li>Confirm that your TV is on the correct HDMI input.</li><li>Confirm your Wi-Fi is working using another wireless device. If Wi-Fi is not working, please see <a href="https://www.telus.com/fr/support/topic/internet/fix-issue?INTCMP=Tcom_support_black_screen_article"><strong>Internet troubleshooting</strong></a></li><li>Ensure the switch on the back of the WAP is switched to ‘AP’.</li><li>If Wi-Fi is working, adjust the location of the wireless digital box, WAP and modem to shorten the distance between devices. <li>Try to minimize the barriers between your WAP and wireless digital box.  Barriers include walls, floors and metal (for example, heating ducts).</li> <li>The wireless digital box signal strength indicator should have at least four bars for optimal TV performance.</li><li>If signal strength does not improve, reboot your WAP and modem by unplugging the power source for 10 seconds. Wait two minutes for TV to be restored.<br /><br><strong>Note</strong>: If the problem persists, reboot your wireless digital box.</li></td></tr></table>**Note**: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs, [**contact us**](https://www.telus.com/contactus) in order for us to identify and fix the root cause of your problem.

My TV has no video (black screen) / If you have a wireless digital box

My TV has no video (black screen)

While the set-top box is starting up or resetting, make sure not to touch any buttons and wait for the TV signal before handling the remote. 

[Click here if you have a wireless digital box](https://www.telus.com/support/article/my-tv-has-no-video-black-screen?hash=if-you-have-a-wireless-digital-box)

If you have a wired digital box, follow these steps to restore/improve your service.

What to do if one or more of your TVs display only a black screen.

Problems with TV video signal / Black screen

17-00254 Tsupport Ffh Screens 575X350-Blackscreen

![](//images.ctfassets.net/9mt4r6ro1ay9/3PhSYS6Ol2oeQWyyMmKgOM/a0c58d90bdf29f46d5e785ec9f371d04/Wired_tv_initializing.png)

1. Check if your TELUS Internet service is working. If your internet connection is not working, [check here](https://www.telus.com/en/support/article/no-internet-connection "check here") 
2. Check that all connections are tight 
3. Ensure the lights on your modem are on: 

<table type="white"><tr><td><center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/7bnNgEvfGgWMs8iI2UwCIW/87d39acaba43ab507fa90b3861a76056/GatewayInitializingWired.png" alt="T1200 modem" max-width="280px" caption="T1200 modem"]</center></td><td><center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/6kAKmqPVS0cOQO28IMmGQw/9448774ca0b7ad2e15d2e12d0443f4f5/17_01630-T3200-Blink.gif" alt="T3200" max-width="292px" caption="T3200 modem"]</center></td><td><center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/6wa2CKQcUrNn5YpIVQuIqD/352ee051a949f16f9dc7834466e3fab8/Wi-Fi_Hub.jpg" alt="Wi-Fi Hub" max-width="176px" caption="Wi-Fi Hub"]</center></td></tr></table> 

<table type="white"><tr><th><strong>Lights</strong></th><th><strong>T1200</strong></th><th> <strong>T3200</strong></th><th><strong>Wi-Fi Hub</strong></th></tr><tr><td>Power</td><td>On</td><td>On</td><td>On</td></tr><tr><td>DSL</td><td>On</td> <td>On</td><td>N/A</td></tr><tr><td>Internet</td><td>On and blinking green</td> <td>On and blinking green</td><td>On</td></tr><tr><td>HPNA</td><td>On and blinking</td><td>N/A</td><td>N/A</td></tr><tr><td>Coax</td><td>N/A</td><td>On and blinking</td><td>N/A</td></tr></table>
Reboot devices in the following sequence: 
   1. Gateway 
   2. PVR 
   3. All remaining boxes 

My TV has no video (stuck on initializing) / If your wired digital box is stuck on initializing, follow these steps to restore or improve your service

![](//images.ctfassets.net/9mt4r6ro1ay9/7xNSRrkEvKcu68WyGUAguC/0f50e88f69dd7fea8d152518912c9b8e/startup.png)

__Confirm what equipment you have__

Identify whether you have a T3200, Wi-Fi Hub or wireless access point (WAP) and use the troubleshooting steps associated with your device.

<table type="white"><tr><td><center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="T3200 modem/gateway" max-width="200px" caption="T3200 modem"]</center></td><td><center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/6wa2CKQcUrNn5YpIVQuIqD/352ee051a949f16f9dc7834466e3fab8/Wi-Fi_Hub.jpg" alt="Wi-Fi Hub" max-width="307px" caption="Wi-Fi Hub"]</center></td><td>[img src="//images.ctfassets.net/9mt4r6ro1ay9/37q1GDOA1ysmIuiAsmqCam/1bcd779c2dd97b9518efe4069c65d9d9/ven501front.png" alt="VEN501 Wireless Access Point" max-width="130px" caption="Wireless Access Point"]</td></tr></table>

<table><tr><th><strong>T3200M, Wi-Fi Hub and wireless digital box</strong></th> <th><strong>Modem, WAP and wireless digital box</strong></th></tr><tr><td>1. Ensure the signal strength indicator on the front of the wireless digital box has at least 4 bars. For low signal strength see these troubleshooting steps <a href="/support/article/my-tv-has-no-video-low-red-signal-strength">Troubleshoot low or red signal strength</a></br>2. Reboot your modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored<br /><strong>Note</strong>: If the problem persists, reboot your wireless digital box.</td><td>1. Ensure the signal strength indicator on the front of the wireless digital box has at least 4 bars. For low signal strength see these troubleshooting steps <a href="/support/article/my-tv-has-no-video-low-red-signal-strength">Troubleshoot low or red signal strength</a></br>2. Ensure the switch on the back of the WAP is switched to ‘AP’</br>3. If the problem persists, reboot your WAP and modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored.</br><strong>Note</strong>: If the problem persists, reboot your wireless digital box.</td></tr></table>

**Note**: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs [**contact us**](/contact-us) in order for us to identify and fix the root cause of your problem.

My TV has no video (stuck on initializing) / If your wireless digital box is stuck on  initializing, follow these steps to restore or improve your service.

My TV has no video (stuck on initializing)

If your wired or wireless Optik TV digital box is stuck on initializing, follow these steps to restore or improve your service.

Optik TV has no video (stuck on initializing) | TELUS Support

Stuck on initializing

Problems with TV video signal / Stuck on initializing

Initializing Rev2

[img src="//images.ctfassets.net/9mt4r6ro1ay9/7HDGWxdDtm2ImGw8AKUEcq/313d70bd351c741ac6fc462322954b69/non4Kpairing.jpg" alt="wir1eless pairing, step 1" max-width=500"]  [img src="//images.ctfassets.net/9mt4r6ro1ay9/4KRB6PGhe8oq0oGmcciumq/016e67d5824041bb6e86cde505ae71c2/wlanstar.png" alt="wireless pairing, step 2" max-width="500"]

My TV has no video (connect or pair) / If you need to connect or pair your wireless digital box, follow these steps.

Identify whether you have a T3200, wireless access point (WAP), or Wi-Fi Hub and use the troubleshooting steps associated with your device.

<table type="white"> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="image of T3200 modem/router" max-width="185px" caption="T3200 modem"] </td> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/37q1GDOA1ysmIuiAsmqCam/1bcd779c2dd97b9518efe4069c65d9d9/ven501front.png" alt="image of wireless access point (WAP)" max-width="120px" caption="Wireless Access Point"] </td> <td> <center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/6wa2CKQcUrNn5YpIVQuIqD/352ee051a949f16f9dc7834466e3fab8/Wi-Fi_Hub.jpg" alt="image of Wi-Fi Hub modem/router" max-width="303px" caption="TELUS Wi-Fi Hub"]</center></td></tr> </table>

Confirm which wireless digital box you have. The name of the device will be on the front panel:

<table><center><tr><th>ISB7105</th><th>IPV5050</th><th>VIP5602W</th><th>UIW4001</th></tr><tr><td>[img src="//images.ctfassets.net/9mt4r6ro1ay9/2yxNYfNIOMaCoiyYoYQWou/229665f0d4485e44bf5a9e1a85c64c74/isb7105front.png" alt="ISB7105" max-width="270px"]</td><td>[img src="//images.ctfassets.net/9mt4r6ro1ay9/182Wkyssd6UQkciIiwyIui/ca7455d5482b5c08958f694d02785d7a/IPV5050.png" alt="IPV5050" max-width="270px"]</td><td>[img src="//images.ctfassets.net/9mt4r6ro1ay9/5ERO9lAMveQWKUwIusagWU/574a152544a7b21c606250b4119ab82e/vip5602wfront.png" alt="VIP5062W" max-width="265px"]</td><td>[img src="//images.ctfassets.net/9mt4r6ro1ay9/5oIplGaffWcop1KepDHDjh/3a503b633e0ee8748d5476d02b21a2ec/UIW4001_STB.png" alt="UIW4001" max-width="270px"]</td></tr></center></table>

When setting up your wireless digital box:
  1. Ensure nothing is placed on top of the device 
  2. Minimize the distance between the modem and wireless digital box where possible 
  3. Ensure that, once set up, there are a minimum of 4 signal strength bars on the front of the device for best results 

My TV has no video (connect or pair) / Confirm what equipment you have

  * [WAP + IPV 5050 or ISB7105 wireless digital box](//assets.ctfassets.net/9mt4r6ro1ay9/pTT7acA2DAeUkmqqCwySK/83a2059ab73f0ae722f448c95ce3da8b/OSI_Instructions_with_WAP_v2.pdf)
  * [T3200M + IPV 5050 or ISB7105 wireless digital box](//assets.ctfassets.net/9mt4r6ro1ay9/3IoDS1zw00Sa82OCMMqaEe/cc98873f36217a2960239ecc9c7ab493/OSI_Instructions_without_WAP_v2.pdf)
  * [T3200 + Arris VIP5602W or UIW4001 digital box](//assets.ctfassets.net/9mt4r6ro1ay9/1gXhAtEE6ycQ6WGw0GU6Gk/053bbad2771207544a6eca2b8f4ce9ec/OSI_Instructions_FINAL.pdf)

My TV has no video (connect or pair) / Based on your equipment, select the appropriate link below:

My TV has no video (connect or pair)

My TV has no video: Connect or pair my digital box

Connect or pair my digital box

Problems with TV video signal / Connect or pair my digital box

17-00791 Tsupport Ffh Screens Glare

![](//images.ctfassets.net/9mt4r6ro1ay9/5FkhWAw6v6egS2wSicoCq2/50e267645a36fcc6c5fc6e24475286a2/IPV5050.png)

My TV has no video (low or red signal) / If your wireless digital box is displaying a low or red signal strength, follow these steps to restore or improve your service.

Identify whether you have a T3200, Wi-Fi Hub or wireless access point (WAP) and use the troubleshooting steps associated with your device below.

<table type="white"> <tr> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/5au7cAvxbOeqqoAGIuAyKw/9946746106c2721383cc1c789218c907/t3200front.png" alt="T3200 (front)" max-width="185px" caption="T3200 modem"] </td>  <td> <center>[img src="//images.ctfassets.net/9mt4r6ro1ay9/6wa2CKQcUrNn5YpIVQuIqD/352ee051a949f16f9dc7834466e3fab8/Wi-Fi_Hub.jpg" alt="Wi-Fi Hub" max-width="285px" caption="Wi-Fi Hub"]</center> </td> <td> [img src="//images.ctfassets.net/9mt4r6ro1ay9/37q1GDOA1ysmIuiAsmqCam/1bcd779c2dd97b9518efe4069c65d9d9/ven501front.png" alt="hello" max-width="120px" caption="Wireless Access Point"] </td> </tr> </table><table> <tr> <th style="font-size: 15pt;"><strong> T3200M, Wi-Fi Hub and wireless digital box </strong></th> <th style="font-size: 15pt;"> <strong>Modem, WAP and wireless digital box </strong></th> </tr> <tr> <td> <ol> <li>Confirm your Wi-Fi is working using another wireless device. </li> <li>If Wi-Fi is not working, please see <a href="/support/topic/internet#/wi-fi-and-internet-connection"><strong>Internet troubleshooting</strong></a>. </li> <li>If Wi-Fi is working, reboot your modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored. Your wireless digital box should have at least 4 signal strength bars for optimal TV performance. </li> <li>If the connection is not restored, reboot your wireless digital box. </li> <li>If the problem persists, adjust the location of the wireless digital box and modem to shorten the distance between devices where possible. </li> </ol> 
  <div style="font-size: 15pt;">Try to minimize the barriers between your modem and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts).</div> </td> <td> <ol> <li>Confirm your Wi-Fi is working using another wireless device. </li> <li>If Wi-Fi is not working, visit <a href="https://www.telus.com/en/bc/support/topic/internet#/wi-fi-and-internet-connection"><strong>Internet troubleshooting</strong></a>. </li> <li>If Wi-Fi is working, ensure the switch on the back of the WAP is switched to ‘AP’ </li> <li>Reboot your WAP and modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored. Your wireless digital box should have at least 4 signal strength bars for optimal TV performance. </li> <li>If the connection is not restored, reboot your wireless digital box. </li> <li>If the problem persists, adjust the location of the wireless digital box, WAP and modem to shorten the distance between devices where possible. </li> </ol><div style="font-size: 15pt;">  Try to minimize the barriers between your WAP and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts)</div> </td> </tr> </table>


My TV has no video (low or red signal) / Box shows low or red signal strength

My TV has no video (low or red signal)

My TV has no video: Low or red signal strength

Low or red signal strength

Problems with TV video signal / Low or red signal strength

The Wi-fi indicator on the ISB7105 Optik Wireless Digital Box is shown 

Optik Wireless rec ISB7105 Wi-fi indicator

Please [**contact us**](/support/contact-us).

My TV has no video (red X) / Red X with 1, 9, or 10

1. Check that the cables have not moved or loosened  
    * Confirm both ends of all cables are firmly plugged in 
    * Power to the wall 
    * Ethernet / coax cable to the modem or the wall 
    * HDMI / Component to the TV 
2. Locate your TELUS modem and reboot it
3. Ensure you see a flashing Internet light before proceeding.[br]**Note**: If you have a wireless access point, reboot it [img src="//images.ctfassets.net/9mt4r6ro1ay9/37q1GDOA1ysmIuiAsmqCam/1bcd779c2dd97b9518efe4069c65d9d9/ven501front.png" alt="wireless access point" max-width="120px"]
4. Reboot your PVR (even if it is not the device experiencing the red x) 
    * Proceed only once you are able to watch the PVR
5. Reboot the affected digital box

**Note**: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs, [contact us](/support/contact-us "Contact TELUS Support") in order for us to identify and fix the root cause of your problem.

My TV has no video (red X) / Red X with no number or number other than 1, 9 or 10

My TV has no video (red X)

My TV has no video Swiftype Title

Troubleshooting red X and no video signal on TV.

My TV has no video Swiftype Description

My TV has no video | Red X on TV | TELUS Support

Troubleshoot the red X error on your TV.

Problems with TV video signal / Red X

Red X Tv

Interstitial / Problems with TV video signal / SEO

Get help with TELUS Optik TV video signal problems. Follow these steps to solve blue screen, black screen, low or red signal issues and more.

Problems with video signal