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__Prepare to self-install the Smart Hub Outdoor unit__

1. Create a TELUS account if you don't already have one using your account number in the welcome email. [Register now](https://www.telus.com/selfregistration?INTCMP=Tcom_my-telus-app_Landing_Top_SelfRegLink).
2. Watch the [Installing Smart Hub Outdoor unit video](https://www.youtube.com/watch?v=5Y_O5mlRWX0) and review the [Smart Hub Outdoor unit self-install guide](https://assets.ctfassets.net/9mt4r6ro1ay9/7AbATdLAOsVJVGDrO8XYa6/51917eb094a107cb84cbe4cd14525f6e/TELUS-Smart-Hub-Outdoor-Unit-2.0-EN.pdf) to prepare for self-installation.
3. Ensure you have access to the required and optional tools (shown in the image below).
4. Check for plumbing, electrical, gas lines, or asbestos inside the wall as you may need to drill a hole through an exterior wall close to the mounting location to connect the Outdoor Unit to the Wi-Fi hub inside your home. Alternatively, you can use an existing opening (i.e. corner opening of door, garage, window, or existing hole).

![Smart Hub Outdoor Unit Self-Installation Tools](//images.ctfassets.net/9mt4r6ro1ay9/1zd1QYqsDd6fFqttoBkLMw/d753de1c72f755a75a919b3e1c9d1c2b/Smart_Hub_Outdoor_Unit_Self-Installation_Tools.jpg)

__Required tools__:

- Multi-head screwdriver
- Impact drill
- Adjustable wrench
- Ladder
- Mark pen
- 5/16" drill bit

__Optional tools__:

- Bubble level
- Stud finder
- Measuring tape
- Tool belt
- Duct tape

__TELUS apps__

Download and register on both the [TELUS Connect](https://www.telus.com/en/internet/my-wifi-app) and  [My TELUS](https://www.telus.com/en/my-telus-app) app for free
Available on iOS and Android devices.

__Note__: You can use the same credentials as your My TELUS login for both apps.

<table><tr><td width="500" bgcolor="#FFFFFF"><strong>[TELUS Connect](https://www.telus.com/en/internet/my-wifi-app)</div></strong><td width="500" bgcolor="#FFFFFF"><strong>[My TELUS](https://www.telus.com/en/my-telus-app)</strong></td></tr><tr><td bgcolor="#FFFFFF">
•  Step-by-step self-install instruction. 
•  Personalize Wi-Fi settings.
•  Control your home Wi-Fi and monitor usage.
</td>
    <td bgcolor="#FFFFFF">
•  Manage your account online.
•  View billing information.
•  View internet data usage.
•  Modify your service/alerts and more.
</td>
</tr>
</table>


TELUS Smart Hub self-install guides / Self-install readiness checklist

__Before installation__

<table type="white"><tr><td style="vertical-align: middle;">__What can I do to prepare?__</td><td style="vertical-align: middle;">Please refer to the __Self-install readiness checklist__ section on this page. __Note__: Unless you are the owner of the property, it is your  responsibility to obtain drilling permissions, if drilling is required to complete the installation.</td></tr><tr><td style="vertical-align: middle;">__Do I need to have an internet connection before installation?__</td><td style="vertical-align: middle;">Yes. You will need an internet connection to identify the pointing direction. We recommend a mobile device with data connection.</td></tr><tr><td style="vertical-align: middle;">__How many people are needed to complete the installation?__</td><td style="vertical-align: middle;">This depends on the skills of the people involved, and the configuration of the house.<br><br>We recommend that two individuals collaborate to make this an easy and safe installation, especially if there is a need to climb a ladder or install at height or a location that is not easy to access (e.g. ground is not level)</td></tr><tr><td style="vertical-align: middle;">__How long does it take to complete the installation?__<td>This depends on the configuration of the house and location of the outdoor unit.<br><br>On average, it will take between one to two hours or more to complete the installation from start to finish</td></tr><tr><td style="vertical-align: middle;">__Can I change from self-install to a professional installation?__<td>Yes, we will be happy to help you. Please call *611 (TELUS cell phone) or 1-866-558-2273 to schedule a visit from a technician.<br><br>__Please note__ that this will be subject to technician availability and a fee of $150</tr><tr><td style="vertical-align: middle;">__Some items seem to be missing. What can I do to receive the items I need to start my installation?__<td>Please use the phone number for __Technical support__ under “__Internet__” on our [Contact us](https://www.telus.com/en/support/contact-us?linktype=ge-footer) page for help.</table>

__During installation__

<table type="white"><tr><td style="vertical-align: middle;">__What do I do if the instructions are not clear?__</td><td style="vertical-align: middle;">Please watch the [installation video](https://www.youtube.com/watch?v=5Y_O5mlRWX0), re-read the [self-install guide](https://assets.ctfassets.net/9mt4r6ro1ay9/7AbATdLAOsVJVGDrO8XYa6/51917eb094a107cb84cbe4cd14525f6e/TELUS-Smart-Hub-Outdoor-Unit-2.0-EN.pdf), and follow the step-by-step  instructions in the TELUS Connect app.<br><br>If you still have questions, you can use [telus.com/BookRemoteSupport](https://www.telus.com/bookremotesupport) to book an appointment for call back from one of our expert install assistants.</td></tr><tr><td style="vertical-align: middle;">__How do I get help if I need assistance completing the installation?__</td><td style="vertical-align: middle;">If you follow the steps but are unable to complete the installation, you can [book an appointment](https://www.telus.com/bookremotesupport) for a call back from one of our expert install assistants.<br><br>__Please note__ that if a technician is needed to complete the installation for you, you will be subject to a fee of $150.</td></tr><tr><td style="vertical-align: middle;">__What if the cable is too short?__</td><td style="vertical-align: middle;">We provide cable(s) that are sufficient to cover the demands of most installations. However, we recognize that in some situations a longer cable may be needed. If this is the case, you can try one of the following:<br><br>1. Purchase a weatherproof ethernet cable with the right length from one of the stores that supply them. You can also purchase the cable online. Please specify a Category 6 weatherproof Ethernet cable that is Straight Through (i.e. not crossover), with the desired length and RJ45 connectors on both ends<br><br>2. You could try to join two or more cables using a weatherproof ethernet coupler (if the joint will be outdoors). You will need to purchase the coupler separately. This method is not recommended because it may cause service quality issues if not done properly or if the couplers are damaged overtime</td></tr><tr><td style="vertical-align: middle;">__I did everything as instructed, but the service is not working (no internet, no Wi-Fi or slow internet). What should I do?__<td>Please check the connections, the lights (on both the outdoor smart hub unit and the indoor wireless gateway), the positioning and direction of the outdoor unit and ensure there are no obstructions between the unit and the cell tower.<br><br>If you are unable to identify the issue, please [book an appointment](https://www.telus.com/bookremotesupport) for a call back from one of our expert install assistants.</td></tr></table>

__After installation__

<table type="white"><tr><td style="vertical-align: middle;">__How can I get support if my internet is slow or not working?__</td><td style="vertical-align: middle;">Please follow the instructions on our [Slow internet on Smart Hub](https://www.telus.com/en/support/article/slow-internet-smart-hub) page.<br><br>For complete post-installation connectivity troubleshooting topics, visit the [Smart Hub support page](https://www.telus.com/en/support/topic/smart-hub?INTCMP=smarthubsupport).</td></tr><tr><td style="vertical-align: middle;">__I do not understand my first bill. How can I get answers to my questions?__</td><td style="vertical-align: middle;">You can find answers to first bill questions and more information on our [Your first Home Services bill from TELUS](https://www.telus.com/en/support/article/first-home-services-bill-different) page.</td></tr></table>

TELUS Smart Hub self-install guides / Smart Hub Outdoor Unit self-install: FAQ (tables)

Please download and install the [TELUS Connect app](https://www.telus.com/en/internet/my-wifi-app).

You will need the TELUS Connect app to help you with step-by-step installation instructions and to help you point your device in the right direction for the best signal reception.


TELUS Smart Hub self-install guides / Download the TELUS Connect app

This [Smart Hub Outdoor unit self-install guide](https://assets.ctfassets.net/9mt4r6ro1ay9/7AbATdLAOsVJVGDrO8XYa6/51917eb094a107cb84cbe4cd14525f6e/TELUS-Smart-Hub-Outdoor-Unit-2.0-EN.pdf) provides step-by-step instructions on how to install your TELUS Smart Hub Outdoor unit - ZTE MC7010CA.


TELUS Smart Hub self-install guides / Smart Hub Outdoor unit self-install guide: PDF

For installation and setup support, please book a call-back appointment at [telus.com/BookRemoteSupport](https://www.telus.com/bookremotesupport).


TELUS Smart Hub self-install guides / Additional support

Self-install resources for Smart Hub Outdoor Unit (ODU) - ZTE MC7010CA

__Video on how to install your Smart Hub Outdoor unit - ZTE MC7010CA__

Please watch the step-by-step video explaining how to Install your TELUS Smart Hub Outdoor unit - ZTE MC7010CA :

[youtube:id:5Y_O5mlRWX0]

TELUS Smart Hub self-install guides Swiftype Title

Guides, videos, and FAQs to help you install your TELUS Smart Hub internet service.

TELUS Smart Hub self-install guides Swiftype Description

Self-install resources for Smart Hub Outdoor Unit (ODU) - ZTE MC7010CA / SEO

Self-install resources Smart Hub ZTE MC7010CA | TELUS Support

Guides, videos and FAQs to help you install your TELUS Smart Hub internet service.

Smart Hub / Single family unit

SingleHome gradient

Please watch the step-by-step video explaining how to install your TELUS Smart Hub in a multi-dwelling unit:

[youtube:id:Z9_NCpaqx0A]

Self-installation resources for Smart Hub for multi-dwelling units (condominiums or apartments) / Video on how to install your TELUS Smart Hub in a multi-dwelling unit

__Before installation__
<table type="white"><tr><td width="180"><p>Do I need to have an internet connection before installation?</td><td width="350"><p>Yes. You will need an internet connection to identify the pointing direction. We recommend a mobile device with data connection.</td></tr><tr><td><p>How long does it take to complete the installation?</td><td><br>&nbsp;<p>On average, it will take 30 to 40 minutes to install, from start to finish</td></tr></table>
__During installation__
<table type="white"><tr><td width="180"><p>What do I do if the instructions are not clear?</td><td width="350"><p>Please re-read the [self-install guide](https://www.telus.com/support/article/setup-guides-smart-hub?INTCMP=Tcom_suggested_smarthub_to_guides) and follow the step-by-step instructions in the TELUS Connect app.</p><p>If you still have questions, you can use <a href="https://www.telus.com/bookremotesupport">telus.com/BookRemoteSupport</a> to book an appointment for a call-back from one of our expert install assistants.</td></tr><tr><td><p>How do I get help if I need assistance completing the installation?</td><td><p>If you follow the steps but are unable to complete the installation, you can <a href="https://www.telus.com/bookremotesupport">book an appointment</a> for a call-back from one of our expert install assistants.</p><br>
&nbsp;</td></tr><tr><td><p>I did everything as instructed, but the service is not working (no internet, no Wi-Fi or slow internet). What should I do?</td><td><p>Please check the connections, the lights (on both the Smart Hub unit and the wireless gateway), the positioning and direction of the Smart Hub unit and ensure there are no obstructions between the unit and the cell tower.</p><p>If you are unable to identify the issue, please <a  href="https://www.telus.com/bookremotesupport">book an appointment</a> for a call-back from one of our expert install assistants.</td></tr></table>
<p>__After installation__</p>
<table type="white"><tr><td width="180"><p>How can I get support if my internet is slow or not working?</td><td width="350"><p>Please follow the instructions on our <a href="https://www.telus.com/en/support/article/slow-internet-smart-hub">Slow internet on Smart Hub</a> page.</p><p>For complete post-installation connectivity troubleshooting topics, visit the <a href="https://www.telus.com/en/support/topic/smart-hub">Smart Hub support page</a></td></tr><tr><td><p>I do not understand my first bill. How can I get answers to my questions?</td><td><p>You can find answers to first bill-related questions and more information on our <a href="https://www.telus.com/en/support/article/first-home-services-bill-different">Your first Home Services bill from TELUS</a> page.</td></tr></table>

Self-installation resources for Smart Hub for multi-dwelling units (condominiums or apartments) / Smart Hub Unit self-installation FAQ

Self-installation resources for Smart Hub for multi-dwelling units (condominiums or apartments) / Download the TELUS Connect app

This [Smart Hub unit self-installation guide](//assets.ctfassets.net/9mt4r6ro1ay9/6hiHoIcC8G1GLjTybrdQS6/c8201123771753b6eb77bdaf0415a42f/TELUS_Smart-Hub-Outdoor-Unit_3.0_Indoor-Self-Installation-Guide_Artwork_13-03-2024_Web-Version_EN.pdf) provides the step-by-step instructions on how to install your TELUS Smart Hub outdoor unit (ZTE MC7010CA) in your home.

Self-installation resources for Smart Hub for multi-dwelling units (condominiums or apartments) / Smart Hub installation guide for multi-dwelling units

For installation and setup support, please book a call-back appointment at [telus.com/BookRemoteSupport](https://www.telus.com/bookremotesupport).

Self-installation resources for Smart Hub for multi-dwelling units (condominiums or apartments) / Additional support

Self-installation support for Smart Hub outdoor unit (ZTE MC7010CA) for multi-dwelling units

Self-installation resources for Smart Hub for multi-dwelling units / SEO

Guides, vidéos et foire aux questions (FAQ) pour vous aider à installer le service Internet Terminal intelligent TELUS dans les habitations multifamiliales, comme les condominiums ou les appartements.

Self-install Smart Hub in a condo/apartment | TELUS Support

Guides and frequently asked questions (FAQ) to help you install your TELUS Smart Hub internet service in multi-dwelling units, such as condominiums or apartments.

Smart Hub / Self-install for multi-dwelling units (condominiums / apartments)

CondoApartments gradient

Self-installation resources for Smart Hub / SEO

Check out these guides to install the TELUS Smart Hub internet service in single and multi-dwelling units.

Self-installation resources for Smart Hub for single and multi-dwelling units