Trending iPhone 16 Pro Max support
Resetting network settings
If you are having trouble connecting to the Internet you may need to reset your network connections. Resetting your network connections will disconnect any Bluetooth devices connected to your device and disconnect your device from any Wi-Fi networks it is connected to. Please contact your carrier's customer service directly if you are experiencing any issues.
Setting up an eSIM on your phone
Step-by-step
Force restarting iPhone
Step-by-step
Resetting network settings
Step-by-step
Common Issues & Fixes
I'm unable to turn my device on/off
If you are unable to turn your device on or off, there are several actions you can try to fix the problem.
1. Force restart your phone
2. Ensure your device is properly charging
I'm unable to make/receive calls
If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.
1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Resetting network settings
4. Inserting and removing the Nano SIM card
5. Restart your device
I'm unable to send/receive messages
If you are unable to send and receive text messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to send and receive text messages.
1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Resetting network settings
4. Restart your device
My battery drains quickly
If your device is draining quickly, there are several actions you can try to fix the problem.
1. Managing the battery
2. Managing background apps
3. Adjusting your auto-lock and brightness preferences
I'm unable to connect to the Internet & Wi-Fi
If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.
1. Connecting to Wi-Fi
2. Resetting network settings
3. Restart your device
I'm unable to pair with a Bluetooth device
If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.
1. Pairing with a bluetooth device
2. Unpair or forget a bluetooth device
3. Restart your device
4. Resetting network settings
I'm unable to send/receive email
If you are unable to send and receive email messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to send and receive email messages.
1. Check your mobile or Wi-fi signal
2. Check your email account settings
3. Restart your device
I'm unable to install an app
If you are unable to install an app, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.
1. Check your mobile or Wi-fi signal
2. Check your available storage
3. Restart your device
My Mobile Hotspot is available on my plan, but it’s not working
These steps are only for individuals who have mobile hotspot available on their phone plan. If your phone plan doesn’t include mobile hotspot, then these troubleshooting steps will have no impact on your issue. If you are sure that mobile hotspot is available on your plan but you’re not able to connect to it with other devices or are experiencing another related issue, then these solutions are great steps to try in order to resolve your issue.
1. Turning on personal hotspot
2. Toggling cellular data off and back on
3. Checking for and installing software updates
4. Restart your device
5. Lowering the frequency band for your hotspot
6. Resetting network settings
Wi-Fi Calling is available on my device, but it's not working
Wi-Fi Calling is a great alternative to making calls if your cellular connection is currently poor. However, there are multiple common issues that may prevent you from successfully utilizing Wi-Fi Calling. The following tutorials present possible resolutions to common connectivity issues that can occur while using Wi-Fi Calling on your device.
1. Connecting to Wi-Fi
2. Turn on Wi-Fi calling
3. Ensure your device is not in Airplane mode
4. Inserting and removing the Nano SIM card
5. Resetting network settings
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iOS 18.1
- Getting to know your Apple Intelligence features
- Proofreading, rewriting, and using chatgpt to generate text in Writing Tools
- Quickly Drafting a Response to an Email Using Smart Reply
- Removing Background Objects from Images Using the Clean Up tool
- Summarizing Transcripts of Audio Recordings in your Notes
- Using Siri by Typing
- Using Siri to troubleshoot phone issues
Accessibility
Emergency SOS
Privacy and Security
Wallet
Setup and activation
- Inserting and removing the Nano SIM card
- Learning the basics of your device’s keyboard
- Setting Up iPhone with Quick Start
- Setting up an eSIM on your phone
- Setting up an iPhone with an eSIM Notification
- Setting up iPhone manually as a new device
- Transferring a physical SIM or an eSIM from an existing iPhone to an eSIM on a new iPhone
- Transferring a physical SIM or an eSIM from an existing iPhone to an eSIM on a new iPhone using bluetooth
- Transferring content from your old Android device
Hardware and physical features
Settings basics
Wi-Fi
Mobile network and data
- Deleting a single eSIM from your iPhone
- Deleting all eSIMs from your iPhone
- Managing background app refresh
- Manually selecting a cellular network
- Resetting network settings
- Setting the password on personal hotspot
- Switching LTE or 5G Voice and Data settings
- Turning cellular data on and off for apps
- Turning data roaming on and off
- Turning on personal hotspot
- Turning your SIM PIN on or off
- Using airplane mode
Dual SIM
- Changing your cellular data number from Settings or the Control Center
- Managing cellular settings for a plan
- Setting a Contact's Preferred Line for Calls and Messages
- Setting up Dual SIM from an eSIM QR code
- Setting up Dual SIM from an eSIM notification
- Switching phone numbers for calls with Dual SIM
- Switching phone numbers for texts with Dual SIM
Web browsing
Storage and memory
Cloud storage
Battery and power
Backup and restore
Security and lock screens
Privacy and location
- Configuring location settings
- Sharing your location in a messages conversation
- Turning Find My iPhone on or off
- Turning on and off your VPN
- Using Emergency Reset to stop sharing your location and data with all people and apps
- Using Safety Check to review who can access your location and other data
- Using the Find My app
- Getting to know your Apple Intelligence features
- Proofreading, rewriting, and using chatgpt to generate text in Writing Tools
- Quickly Drafting a Response to an Email Using Smart Reply
- Removing Background Objects from Images Using the Clean Up tool
- Summarizing Transcripts of Audio Recordings in your Notes
- Using Siri by Typing
- Using Siri to troubleshoot phone issues
- Adjusting RTT/TTY calling settings
- Enabling Eye Tracking
- Enabling Music Haptics
- Enabling Vehicle Motion Cues
- Enabling Vocal Shortcuts
- Launching actions by tapping the back of your iPhone
- Limiting an iPhone to a single app using Guided Access
- Navigating your iPhone with VoiceOver
- Reduce flashing and strobing lights on your device
- Reducing motion effects on your device
- Using Assistive Access to Simplify your iPhone’s Features
- Using AssistiveTouch to trigger gestures and button presses
- Using Live Listen to boost the volume of real-world conversations
- Using Live Speech to Type What You Want to Say in a Call
- Using Magnifier to help view nearby objects
- Using Personal Voice to Communicate with Others by Using a Voice that Sounds Like Yourself
- Using Point and Speak to Read Physical Labels Out Loud
- Using Spoken Content to read selected text or what's on your device's entire screen
Phone calls
Voicemail
Video calls
Contacts
Texting
- Blocking a number from messages
- Deleting conversations
- Hiding alerts for a messages conversation
- Saving storage by auto deleting old conversations
- Scheduling Messages with Send Later
- Sending a text with an attachment
- Setting up your Messages profile
- Sharing your location in a messages conversation
- Turning iMessage on or off
- Turning off group message notifications
- Turning on RCS Messaging
- Using Check In to notify others when you reach a destination
Email
International and travel
Camera
Shortcuts
Display
Home screen and feeds
App store and installation
App use and organization
App permissions and maintenance
Personal information and accounts
Emergency contacts and information
Notifications
Parental controls and content restrictions
Youtube
- Accessing your settings
- Adding videos to your watch later playlist
- Changing your notification settings
- Clearing your history
- Creating a Playlist
- Exploring new videos
- Exploring your library
- Going live
- Subscribing to your favorite channels
- Turning autoplay off
- Turning on captions
- Viewing your app usage
- Viewing your history
- Viewing your notifications
- Watching a video
Account
Profile and status