Trending iPhone 8 support
Check your mobile or Wi-fi signal
If you're having problems such as slow data speeds, dropped calls or audio issues, your mobile or Wi-Fi signal may be the cause.
Resetting network settings
Step-by-step
Adding a personal email account
Step-by-step
Ensure your device is not in Airplane mode
Step-by-step
Common Issues & Fixes
I'm unable to turn my device on/off
If you are unable to turn your device on or off, there are several actions you can try to fix the problem.
1. Force restart your phone
2. Ensure your device is properly charging
I'm unable to make/receive calls
If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.
1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Resetting network settings
4. Inserting and removing the Nano SIM card
5. Restart your device
I'm unable to send/receive messages
If you are unable to send and receive text messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to send and receive text messages.
1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Resetting network settings
4. Restart your device
My battery drains quickly
If your device is draining quickly, there are several actions you can try to fix the problem.
1. Managing the battery
2. Managing background apps
3. Adjusting your auto-lock and brightness preferences
I'm unable to connect to the Internet & Wi-Fi
If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.
1. Connecting to Wi-Fi
2. Resetting network settings
3. Restart your device
I'm unable to pair with a Bluetooth device
If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.
1. Pairing with a bluetooth device
2. Unpair or forget a bluetooth device
3. Restart your device
4. Resetting network settings
I'm unable to send/receive email
If you are unable to send and receive email messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to send and receive email messages.
1. Check your mobile or Wi-fi signal
2. Check your email account settings
3. Restart your device
I'm unable to install an app
If you are unable to install an app, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.
1. Check your mobile or Wi-fi signal
2. Check your available storage
3. Restart your device
My Mobile Hotspot is available on my plan, but it’s not working
These steps are only for individuals who have mobile hotspot available on their phone plan. If your phone plan doesn’t include mobile hotspot, then these troubleshooting steps will have no impact on your issue. If you are sure that mobile hotspot is available on your plan but you’re not able to connect to it with other devices or are experiencing another related issue, then these solutions are great steps to try in order to resolve your issue.
1. Turning on personal hotspot
2. Toggling cellular data off and back on
3. Checking for and installing software updates
4. Restart your device
5. Lowering the frequency band for your hotspot
6. Resetting network settings
Wi-Fi Calling is available on my device, but it's not working
Wi-Fi Calling is a great alternative to making calls if your cellular connection is currently poor. However, there are multiple common issues that may prevent you from successfully utilizing Wi-Fi Calling. The following tutorials present possible resolutions to common connectivity issues that can occur while using Wi-Fi Calling on your device.
1. Connecting to Wi-Fi
2. Turn on Wi-Fi calling
3. Ensure your device is not in Airplane mode
4. Inserting and removing the Nano SIM card
5. Resetting network settings
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- Blocking a number from messages
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- Accessing your settings
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- Viewing your app usage
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- Watching a video
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