Information for new and renewing Mobility customers

Welcome to TELUS Mobility

Checklist for activations and renewals

Learn how to set up, troubleshoot and use your device

Activate your mobile device

Getting started with your Prepaid mobility service

Install the My TELUS app

Transfer your phone number to TELUS Mobility

Change your SIM card

Learn about SIM and eSIM

How to set up and use Airplane Mode

Bring Your Own Device (BYOD) activations: FAQ

TELUS Mobility Refer a Friend Program FAQ

How to enable Extended Network Coverage on your device