Mobility support

Plans and Prepaid

Prepaid services

Getting started with your Prepaid mobility service

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Learn about TELUS Prepaid mobility service.

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Getting started with your Prepaid mobility service / SEO

Getting started with Prepaid mobility service | TELUS Support

Learn about data usage and roaming restrictions for TELUS Prepaid

Prepaid top-ups: Online, over the phone and in-store

Prepaid top-ups: online and over the phone

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Learn how to make one-time or automatic top-ups to your TELUS prepaid account either online, in-store or over the phone.

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Prepaid top-ups: online and over the phone / SEO

Prepaid top-ups online and over the phone | TELUS Support

Learn how to make one-time or automatic top-ups to your prepaid account.

Account voucher top-up for Prepaid mobility

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Learn how to top up your TELUS Prepaid phone using a Prepaid Voucher PIN on your phone or online and stay connected with your friends and family. 

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Account voucher top-up for Prepaid mobility / SEO

Top up your TELUS Prepaid phone using a Prepaid Voucher PIN on your phone or online and stay connected with your friends and family. 

Account voucher top-up for Prepaid mobility | TELUS Support

How to use My Account or #123 to make a payment with a voucher PIN

Credit card top-up for Prepaid mobility

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Stay connected with friends and family with TELUS Prepaid Mobility. Learn how to top up with credit card or set up automatic payments. 


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Credit card top-up for Prepaid mobility / SEO

Stay connected with friends and family with TELUS Prepaid phone. Learn how to top up with credit card or set up automatic payments. 

Credit card top-up for Prepaid mobility | TELUS Support

How to make a one-time or automatic prepaid top-ups by registering a credit card

Monitor Prepaid account activity

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Learn to track voice, text and data usage using all self-serve options for TELUS Prepaid.  

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Monitor Prepaid account activity / SEO

Learn to track voice, text and data usage using all self-serve options for TELUS Prepaid. 

Monitor Prepaid account activity | TELUS Support

Learn to track voice, text and data usage using all self-serve options

Troubleshoot sending or receiving text messages on a Prepaid device

Troubleshoot the inability to send or receive text messages on Prepaid plans.

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Troubleshoot sending or receiving text messages on a Prepaid device Swiftype Description

Troubleshoot sending or receiving text messages on a Prepaid device / SEO

Can't send or receive text messages on Prepaid device | TELUS Support

Troubleshoot issues with sending or receiving text messages when you have a Prepaid mobility account

Problem with your credit check?

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Learn about TELUS Prepaid in case you have problems with credit check.

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Problem with credit check / SEO

Problems with your credit check? | TELUS Support

Here are the alternative ways to get approved for a TELUS Mobility plan with bad or no credit.

Mobility / Version B / Plans and Prepaid / Prepaid services

New Home Header Layout

GenAI support chatbot

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For help with your mobile phone, smartwatch, tablet, Mobility plans, roaming and more with TELUS

Mobility / Version B / Plans and Prepaid / SEO

Help with TELUS Mobility plans and Prepaid | TELUS Support

Prepaid services

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