TELUS Business helps FrontWell build a scalable IT infrastructure to support growth
Témoignages de clients · 25 févr. 2025
Fueling growth for North American companies
FrontWell Capital Partners provides strategic funding solutions to private companies that need to look beyond traditional sources of capital.
They pride themselves on their flexibility and responsiveness to better support their customers across Canada and the U.S. A scalable and resilient IT infrastructure is paramount to achieve this level of service. As their business grew, the team recognized the importance of partnering with a trusted managed IT service provider (MSP) so they could focus on running their business and enable growth.
The challenge
As FrontWell scaled its operations, the need for a more strategic IT approach became clear. They recognized that rapid growth brings complexity and developing a tailored IT roadmap would allow them to continue serving clients efficiently. With proactive planning and innovative IT strategies, they gained the stability and expertise needed to scale with confidence while continuing to deliver exceptional service to their clients. As their business expanded across North America, they prioritized strengthening cybersecurity, modernizing cloud capabilities and getting a 24/7 help desk to address IT issues, allowing them to stay focused on their business goals.
“TELUS Business helped us build a strong IT foundation to support our growth. Waiting for IT issues to arise as we scaled was not an option for a modern business.” - John Ho, Co-Founder & Chief Financial Officer
The solution
FrontWell decided on TELUS Business as their strategic IT partner to help them build a more scalable and resilient IT infrastructure with TELUS Fully Managed.
Our Virtual Chief Information Officer (vCIO) team worked with the finance company to build
business-aligned IT strategies
that would help drive impact and get a higher return on their investment. Over an eight-month period, our team designed and implemented an ambitious IT roadmap that included many initiatives:1. Migrations to Microsoft 365 and Sharepoint
Helped enhance collaboration, scalability, productivity, security and overall business efficiency.
2. Server and network clean-up
This re-configuration helped optimize performance, better allocate resources, improve reliability, standardize compliance and mitigate potential cybersecurity risks.
3. New Voice over Internet Protocol (VoIP) solution
Modernized communications capabilities provided FrontWell with more cost savings and extra mobility options for their employees.
4. Enhanced data backup with new policies
Implemented a data protection strategy by providing security, reducing data loss risk, supporting business continuity, ensuring compliance and efficient recovery tools.
5. New cybersecurity measures
The company’s defences were bolstered by implementing new security features, including Managed Security Information and Event Management (SIEM) and new phishing protocols. These measures provide proactive threat detection, incident response capabilities,
employee awareness
and compliance adherence.The results
Collectively, these initiatives contributed to a more scalable, resilient and secure IT environment to increase efficiency and mitigate cybersecurity risk. By partnering with TELUS Business, FrontWell now has a more modern IT infrastructure designed to support their organization during their growth. The cloud-based solutions implemented can scale and adapt as the needs of their business and customers change.
The cleanup exercise enabled them to cut their server count by 50 percent, reducing the need for new capital expenditures down the line. TELUS Business continues to provide them with ongoing, proactive IT services, full end-user technical support, as well as hardware and software provisioning as part of their long-term technology plan.
“We needed a proactive IT partner that could help us plan ahead and ensure that our technology supports all aspects of our business. TELUS Business had the vision and the skill to make that happen.” - John Ho, Co-Founder & Chief Financial Officer
Why TELUS Business was the clear choice
As a Microsoft Solutions Partner with decades of experience in IT, we help companies with day-to-day IT management and support, cybersecurity services, cloud migration and technology strategy. Our Virtual CIO team develops business-aligned IT strategies to drive impact and help you get a higher return on investment. We have over 27 years of experience supporting Canadian small businesses whenever and wherever they need it.
With over 25 years of experience in managed IT services, we support SMBs across Canada with the expertise your business needs – whenever and wherever you need it.
Is your business experiencing growing pains?
Request a callback from a managed IT specialist
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