Contact centre solutions
With decades of expertise in contact centers and customer engagement, we offer a comprehensive range of tailored solutions that leverage cutting-edge technology, AI-driven insights and seamless integration to deliver exceptional customer experiences and enhance operational efficiency.
Why choose TELUS for contact centre solutions?
Comprehensive solutions, seamless integration
From cloud-based platforms to outsourcing and AI-driven tools, our solutions integrate effortlessly with your CRM and IT systems.
Expert support, proven experience
Certified professionals with years of expertise in managing contact centers, ensuring smooth operations and exceptional customer service.
Scalable, secure and reliable
Platforms built for scalability, backed by enterprise-grade security and compliance, offering uninterrupted service and business continuity.
TELUS Business Connect Contact Centre
Powered by NICE inContact, this AI-first solution has led the Magic Quadrant for 9 years and is trusted by 85% of Fortune 100 companies. Integrated with TELUS Business Connect and CRM tools, it offers digital channels, AI models and WEM for streamlined business operations.
TELUS AgentAnywhere
Enhance customer service with our managed contact center outsourcing. We provide 24/7 multilingual support, eliminating staffing concerns. Our expert agents ensure seamless IT integration, quality assurance and scalability, enabling you to focus on business growth.
iCE Anywhere
Designed for up to 150 agents, iCE Anywhere is an AI-powered hosted contact center supporting omnichannel customer service. It ensures strong ROI, compliance (PCI, SOC II, ISO, DNTL), disaster recovery and seamless integration with unified communication platforms for continuous operations.
TELUS Webex Contact Centre
Modernize customer interactions with TELUS as your managed service provider. This cloud contact center combines AI features, carrier-grade voice service and secure operations. With expert support from design to delivery, it seamlessly integrates customer experience portfolios for businesses of all sizes.
Five9
Five9 offers scalable, flexible cloud contact center solutions with advanced AI, analytics and real-time insights. Its powerful tools enable personalized customer interactions, driving better outcomes for businesses.
Contact centre advisory and professional services
TELUS consulting services take a holistic approach to optimizing your contact center. From people and processes to technology, our experts enhance your business and customer experience, with a seamless, scalable and future-ready solution.
