Instructions for a full reboot of your TELUS Internet and Optik TV services

Take the time to locate your optical network terminal (ONT) and all your internet equipment (modem and Boost Wi-Fi extenders, if any) and Optik TV equipment (: Your equipment may look slightly different from what is shown below) Please take a picture of how the cables are currently plugged in before you unplug anything, to avoid improperly plugging them back in and getting billed a diagnostic fee.

Unplug your internet and Optik TV devices in the following order: a. Modem or Network Access Hub b. Boost Wi-Fi 6 c. Optik TV PVR or TELUS TV Digital Box d. Other digital boxes (if using the Optik TV PVR) e. Optional: Boost Wi-Fi extenders

Disconnect your ONT by unplugging it from the electrical outlet.

Wait 10 seconds and then plug your ONT back into the electrical outlet.

Let it reboot until these indicator lights are green again.

One at a time, plug in the connection cables for the various devices you unplugged at the beginning of the process. Wait for the indicator lights on each device you plug in to stabilize before you plug in the next device.: To maximize your chances of success in the reboot process, please plug in the equipment in the same order you unplugged it in Step 2.

When all your equipment is plugged back in and all the indicator lights are back to normal, connect to the internet and/or turn on your television to check whether your connection has been re-established.

Find your network access hub (NAH).

Press and hold the round reboot button on the bottom of the NAH.

Hold the reboot button, releasing the button after the front status light flashes red.

Wait two to four minutes for your NAH to restart. The NAH is usually located where the Fibre comes into the home (panel, basement, garage) or in a central location in your home.

Find your Boost Wi-Fi 6

Unplug the power cable

Wait 10 seconds before plugging it back in

Wait three to four minutes for your Boost W-Fi 6 to restart Please follow these instructions for every Boost Wi-Fi 6 unit in your home.

Take the time to locate all your internet equipment (modem and boosters) and Optik TV equipment. (: Your equipment may look slightly different from what is shown below)

Unplug all your internet and television equipment from their electrical plugs in the following order: a. Optik TV PVR or TELUS TV Digital Box b. Other digital boxes (if using the Optik TV PVR) c. Optional: Wi-Fi boosters

Then unplug your internet modem from its electrical outlet.

Wait 10 seconds and then plug your internet modem back into the electrical outlet.

Let your internet modem reboot until these indicator lights are green again internet modem reboot until these indicator lights are green again.

One at a time, plug in the connection cables for the various devices you unplugged at the beginning of the process. Wait for the indicator lights on each device you plug in to stabilize before you plug in the next device.: To maximize your chances of success in the reboot process, please plug in the equipment in the same order you unplugged it in Step 2.

When all your equipment is plugged back in and all the indicator lights are back to normal, connect to the internet and/or turn on your television to check whether your connection has been re-established.