Support tools specific to PSHCP claims information
PSHCP provider information
TELUS Health and the PSHCP
TELUS Health is the Pharmacy Benefits Manager for the Public Service Health Care Plan (PSHCP). TELUS Health facilitates the electronic submission of drug claims and some medical supply claims on behalf of PSHCP members, as part of its pay-direct drug program.
The support tools shown below are specific to PSHCP claims submission. For non-PSHCP claims submission, please refer to
this page
.Information
To better assist PSHCP members, please take a minute to familiarize yourself with the Public Service Health Care Plan by visiting the
Government of Canada's website
and the PSHCP Administration Authority's website
. You will find useful information about the PSHCP such as:- The Plan Directive(National Joint Council)
PSHCP benefit card samples have been provided below to help you easily identify a PSHCP member.The following benefit cards under Sun Life are effective until June 30, 2023:
- Plastic version(PDF)
- Paper version(PDF)
Effective July 1, 2023, the Canada Life benefit card must be used for drug claims:
- Canada Life benefit card(PDF)
Effective July 1, 2023, please refer to the compound eligibility guidelines as follows:
- Compound eligibility guidelines(PDF) (for suppliers outside Quebec)
- Compound eligibility guidelines(PDF) (for suppliers in Quebec)
For reference purposes, here are some pharmacy fax blasts that were previously sent to you:
- Bulletin #2: July 2014(PDF)
- Bulletin #4: April 2023(PDF)
- Bulletin #6 (Quebec):June 28, 2023(PDF)
- Bulletin #7 (outside Quebec):June 28, 2023(PDF)
- Bulletin #8:July 4, 2023(PDF)
- Bulletin #9:October 25, 2023(PDF)
- Bulletin #10 (outside Quebec):November 23, 2023(PDF)
- Bulletin #11 (Quebec):November 28, 2023(PDF)
Frequently asked questions
We have compiled the list of most frequently asked questions. If you do not find what you are looking for, please contact us below.
What do I do if the claim is rejected with code 1010 INVALID PROVIDER NO (CPhA code 21 = pharmacy ID code error)?
What do I do if the claim is rejected with code 1007 INVALID CARDHOLDER (CPhA code 31 = group number error)?
What do I do if the claim is rejected with code 1002 INVALID ISSUE NO (CPhA code 32 = client ID error)?
What do I do if the plan member or their eligible dependant doesn’t have a Canada Life PSHCP benefit card?
We understand that we will receive two provider numbers. What is the difference between the two?
Do we have the option of using two different payment options for regular (non-PSHCP) and PSHCP transactions?
How will we confirm that TELUS Health has received our completed agreement?
How do we setup our provider numbers in the system?
Is there a toll-free number we can call if we need assistance?
Register to the PSHCP service
Start submitting drug claims and some medical supply claims electronically on behalf of PSHCP members.
Or call us at:
1 800 668-1608
Fax: 1 866 840-1466
Get technical support
Get in touch with a TELUS Health representative.
Or call us at:
1 800 668-1608
Fax: 1 866 840-1466