Quality support for your pharmacy’s management solution migration

Switch to Ubik®

TELUS Health is committed to actively working with your pharmacy to facilitate a smooth migration of your pharmacy solution. A multidisciplinary team of experts will accompany you with the different facets of the migration.

Personalized support for a smooth transition

  • Defining the transition process

    Benefit from a transition process adapted to the reality of your pharmacy. A technological analyst and training specialist will assess your operations and recommend the best approach.

  • Preparing for migration

    Get recommendations on how to prepare your team. We will analyze your data and coordinate the technical aspects using a replica of your work environment in our systems. This will enable us to conduct any necessary prior testing.

  • Team training

    After completing the initial online introduction, a training specialist will review the learning components with your team and ensure that everyone is up to speed.

  • Coaching on the use of Ubik

    Benefit from coaching from one of our training specialists. Additional individual sessions can be arranged with the members of your team to supplement the training, so everyone is able to use the solution to their full benefit.

  • Feedback from a migration expert

    Receive daily feedback from a specialized implementation consultant. Our expert will know how to answer your questions and share tips on how to simplify the transition process.

  • Result follow-up

    Follow-up will take place after the migration to Ubik to ensure that the configuration perfectly corresponds to your pharmacy’s workflow. You and your project manager will determine how long the follow-up period will last based on your specific needs.

  • Ubik at your pharmacy

    Ubik is now installed at your pharmacy and your team has been trained. You are now ready to use a modern and collaborative solution that integrates the management of prescriptions and clinical services in a single location.

  • Continuous support

    At any time, use telephone or chat support to get quick answers to your questions. You can consult our integrated support modules to learn more and keep abreast of the latest updates.

See the TELUS Health support team at work

Outstanding service

Through proactive equipment monitoring, call reviews, communications and chat, the TELUS Health team is committed to offering an outstanding service to pharmacists.
(Video presented on this page is available in French only.)

A proven migration process

225

migrations to Ubik following a thorough analysis of your data and using personalized implementation methods that reflect your pharmacy’s reality.

300

pharmacies in Quebec use Ubik, a simple and flexible solution that integrates the management of prescriptions and clinical services in a single location.