I just had to give up my Shaw Gateway I had for a decade, as Shaw is no longer with us. I got the Telus Tv. I am very surprised how this Telus system is so far behind of what I had 10 years ago, and this costs more. Telus doesn’t have slow motion playback, recording options like start time and stop time, high speed forward or reverse, and not even a Stop button. I find it annoying that when you are finished watching a show it keeps playing because you can’t stop it until you pick something else. Telus Tv has taken a step back more than 10 years with their antiquated system, and the price they charge for this is serious gouging. When my contract is up I will shop elsewhere if they do not get their systems modernized.
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The ability to record only one sports team (eg NFL, NHL) as a series and not all NFL and NHL games. I am primarily interested in watching the teams that I follow not the whole league. I miss this ability from Shaw.
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In the last month, I’ve had two extended power outages, one lasting 6 hours and this past weekend for 9 hours. After the first one, my ONT kept beeping so Telus sent me a replacement battery. After the most recent outage, it started beeping again and there are no support articles to problem solve it or provide an automated way to request a new battery. Having an automated option would be nice, as I’m expecting to spend an hour on hold to address it.
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I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on.
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There’s a pile of posts from over the last 3 years all asking to allow users to remove/disable/password protect apps so children cannot just instantly access YouTube and other such sites using the app menu. Sure I password protected the channel but my 3 year old figured out in under 2 minutes how to click the app button and click YouTube- never mind the 5 and 8 year old. It is terrible that Telus has not addressed this. I’ve been a customer for more than 15 years and I’m ready to cancel over this.
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My home and workplace are farraday cages with terrible cell signal. My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling. I do not want this to happen, at least not when I'm in these specific locations. Android has a preference to select "wifi calling preferred". Telus has disabled this preference. Please enable it!
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Channel up and down is useful in the guide for jumping up and down a page at a time. Could we make the skip forward and back buttons do this for 24-hour horizontal jumps?
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It would be helpful to be able to set up automatic recording of all future games of a single sports team, such as the Canucks. Right now this needs to be done every game manually, and the PVR duration needs to be extended every time as well to account for potential overtime. This is very tedious and needs to be done continuously (can only select a game to record 1.5 weeks in advance). The TelusTV apps (in browser and on phone) are also very slow, making the process even more frustrating. Shaw has had this capability for over a decade, its time Telus implemented an easier way for sports fans to follow their teams.
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With Shaw, when near or at the end of the recording a prompt would come up asking if you wish to delete the recording. It was easy to just press Yes, and the recording was gone.
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I really like the idea of a cloud PVR, but 45 days is far too short of a retention policy. It would be great if you could choose to have it function similar to that of a traditional PVR. where you can record a maximum number of 5 shows at once and the space is limited to say 2TB, but they don't expire. I was forced to get a legacy PVR because I keep some recordings for extended periods and watch a lot of shows, making it hard to always keep up. I don't like on demand for shows because I can't skip commercials or fast forward any portion of the show.
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I have just switched over from shaw and I am blown away at how horrible your tv experience is. The remote only turns on both the tv and box half the time. the pop up to the home screen initially then have to back twoce to get to the tv is annoying. Still onnthe fence about choosing a profile to start, I may just delete those. The android voice features are mostly useless, I get the idea but bluesky is so much better. Having to pay $10 a month to pause and rewind is a cheap trick that was hidden during purchase. So far the only thing telus tv has over bluesky is the video games. It is such a bad experience and the customer service is so much worse. I am used to talking to someone within minutes, not hours. If shaw were still around I would have switched back and paid extra just to not have to use telus tv.
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I am frustrated that I can record a show, either on the app or at home, but can only watch that recording from my optik tv box. With Shaw (which we had previously), I could watch my recorded shows on my devices wherever I was (in Canada) once logged in. I travel a lot and have shows I want to see but have to wait until I return home and binge watch. This is not my preference! If Shaw can do it, I'm sure Telus can!!!!
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I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on.
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They have removed this for quite some time now. But it is a great idea having it back especially when you watch multiple sport games. We have been in Telus for 12 years and hoping they will bring this back
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I am a new Telus TV and internet customer who recently switched from Shaw where I was using their older Arris Gateway platform for the last 8 years. Honestly it was great but Shaw no longer supports them and their new Blue Curve is missing some key features and they have no desire to fix them after 5+ years in use. When I switched to Telus last week I was expecting at least the basic recording features for this new Android based Technicolor technology. One obvious omission is the ability to extend a recording by a set amount of time, and also the allow default settings of this nature. For example, most sport shows (Hockey and Football because that is my thing) run past the program scheduled time to end. Almost every hockey game lasts 2 hours and 45 minutes yet the scheduled time is 2 hours and 30 minutes. Imagine my surprise when I found that the two games I have already recorded ended recording with 5 minutes still on the 3rd period clock. When I looked for the option to extend future recordings I found there are NO options available and no ability to set default recording options. Even the old PACE units that Shaw used 20 years ago had those features. C'mon Telus, you can do better.
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Please solve this problem, I purchased two Amazon firesticks, not knowing they are not compatible with Telus TV+. Which I can play on my android phone. I have been a customer for a while and have three of your optik tv boxes. I wanted to put the firesticks in the spare bedrooms for guests when they come over.
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Status:
Duplicate
Submitted on
07-28-2022
02:24 PM
Submitted by
Sarah_Stang
on
07-28-2022
02:24 PM
Customers on Galiano Island frequently get mistaken for travelling to the US since we are very close to the border. We get roaming notifications and charges often, and to-date have had to call in each time to request the charges be removed. We have had inconsistent service for these requests including sometimes having to pay all or part of the roaming charges when we haven't left the island. It seems to depend on which agent handles the request. For many of us the Verizon signal is actually stronger than the Telus signal. Please add Galiano Island to the accidental roaming zone so that we don't have to individually reach out each time!
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Some sports or events, like tennis matches, playoff hockey games, or awards shows, or Olympic ceremonies for example, usually go past the allotted time. Usually the endings of these shows are the best parts, but if you record the show it just shuts off at the end of the time slot and you miss the end of the show. When you set to record a show it should ask you if you want to extend the record time by 15 minutes, 30 minutes or an hour so we never have to curse our boxes ever again.
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Reading through New Ideas suggested I came across this one now closed. Post started February 2023 https://forum.telus.com/t5/Ideas/Missing-ability-to-extend-recording-time-on-new-Optik-TV-Digital/idi-p/134365 My idea is why are these unresolved good ideas closed before a solution is made. There are several posts asking why there are no simple PVR settings to set start and stop times. It is now November 21, 2023 and there is no extended recordings option. By closing a thread is that a way of saying Telus is not interested in acomodating the idea?
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