Smart Hub Internet

Fast. Reliable. Wireless home internet.

A home Wi-Fi solution providing fixed high-speed internet access for wireless households powered by the TELUS 5G and LTE Network.

Get Smart Hub

Three smart hub 5G devices in front of a green plant.

Why choose TELUS Smart Hub

Powered by TELUS, ready for the future

Get the wireless high-speed internet access you need today and into the future. Powered by the TELUS LTE and 5G Network with a Smart Hub device.

Two friends sitting on a sofa playing video games.

The speed you need

Plans range from 25 to 200Mbps download speeds with upload speeds of 20Mbps.¹

Data with no limits

Get the unlimited data²³ without speed throttling for more surfing and more streaming.

Power all your devices

Enjoy the high-speed Wi-Fi you need that lets you connect to multiple devices at once.⁴

Stream in HD

Enjoy sports and entertainment in Full HD on your big-screen TV, tablet or smartphone.

Deals and offers

Get unlimited data

Say goodbye to overages. Enjoy unlimited data on us for the first two years with any Smart Hub plan.

Explore plans

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Unlock your discounts

Enjoy a $10 monthly discount if you’re an existing TELUS or Koodo mobility customer.

Get this deal

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Save big with Stream+

Get Canada’s three most popular streaming services, Netflix, Disney+ and Amazon Prime from just $20/mo.⁵

Discover Stream+

Is TELUS High Speed Internet with Smart Hub available where you live?

To check your eligibility for this service, please enter your service location as the place where your Smart Hub fixed internet connection will be located.

Check Smart Hub eligibility

A person seated in front of their laptop, checking to see if they are eligible for Smart Hub.

Frequently asked questions

Qualifications

Qualification for TELUS High-Speed Internet with Smarthub:

TELUS provides Smarthub services only in selected communities to ensure that customers using internet service in these areas get an optimal experience. Since it is a wireless service, speed and signal strength may vary with your configuration, internet traffic, environmental conditions, applicable network management or other factors. For a description of TELUS network management practices, visit telus.com/networkmanagement and telus.com/optimization
Since this service is available in selected communities, customers have to make sure their address is qualified for service via the qualification tool on www.telus.com/smarthub

Steps and options to enter your address are available on the web page, see tab for rural addresses if your address is not found
If your address does not qualify, then we will not be able to offer you Smart Hub services at this time. However, it is our constant endeavour to expand this service, so we request you to check back in the future for service availability

There are 4 ways to check for service availability on www.telus.com/smarthub:

My street address: Input your street address in the format shown. i.e. 1225 Range Road 199, Alix, Alberta, not 1225 Rng Rd, Alix, AB. Click on the 'Continue' button
Legal land description (Alberta only): click on the Rural Address Tab in the qualification window and Input your Alberta Township LLD section in the format shown without letters, i.e. input 1-87-18-4 not 1-87-18-W4. Note that the result is for the centre of the LLD. Click on the 'Continue' button, and after the result is shown on the map, click on the map to refine your location.
Coordinate location: Click on the Rural address tab in the qualification window. To retrieve your coordinates, you can use your Smartphone and a mapping app such as Apple Maps, Google Maps or a GPS device. Click on the 'Continue' button
For Rural address entry methods, you can use the map showing your entered location to refine the position. Click on the map to move the location pin.

How can I display current GPS coordinates on my Smartphone?

You can use the Google maps mobile application to find your GPS coordinates in decimal degrees. If you do not have the app, you can download it from the Playstore or App Store. Follow these steps to find your location coordinates in decimal degrees:

For iphone: First make sure that Location Services is On. Navigate to Settings ->Privacy -> Location Services -> On
In the list of apps under Location Services, make sure Google Maps is enabled
Press the Home button to exit Settings
On your phone or tablet, open the Google Maps app
Touch and hold the area of the map where you are located. You'll see a red pin appear.
Depending on your device, the coordinates will be found in the search box or you can scroll downwards to view the coordinates

How do I install the TELUS Smart Hub outdoor unit?

Can I move my Smart Hub once it’s installed?

Will I be able to stream videos well at 25Mbps?

How much Wi-Fi coverage will I get with a Smart Hub plan?

There is no simple rule to calculate the amount of coverage a Smart Hub will offer. For everyday use, like surfing websites, streaming videos or sharing photos, it will provide great coverage throughout your home.

The speeds you can achieve within various coverage areas varies with distance from the Smart Hub, along with other factors.

Your Smart Hub will be able to provide coverage throughout your home. On average, maximum speeds and best coverage are achievable within 2000 square feet around your Smart Hub. As you move into further coverage zones, your speeds will slow down.

The size of each coverage zone depends on your usage and your home's unique characteristics. Some key factors that impact your Wi-Fi coverage and speeds include:

Your surroundings

Home construction materials that block Wi-Fi signals

E.g. concrete, brick and heated floors

Electronic devices that emit interference to your Wi-Fi signals

E.g. microwaves, baby monitors and bluetooth speakers

Home decorations that reflect or distort Wi-Fi signals

E.g. mirrors and fish tanks

Positioning your TELUS Smart Hub Indoor Unit:

Place the Smart Hub above ground and near a window and on an elevated surface such as a table or shelf. If you have a multi-storey home, the highest floor is best and preferably near the connected devices.
To ensure the best experience, we suggest moving your Smart Hub throughout your home and conducting a speed test (
https://telus.com/speedtest
) at each location with only one device connected to the hub and the hub connected to it by ethernet cable. The location that gets the fastest download speed should be where your Smart Hub is placed.
Foliage can impact your Smart Hub connection, which can impact speed. Again, try moving the device around in your home following the steps above if you notice a drop in speed in springtime.
Avoid placing the Smart Hub on the floor, in basements or in closed-in areas like closets or cabinets. Also avoid placing near mirrored objects, fish tanks or objects that may obstruct the signal.
If it’s in a location that is surrounded by other electronic items (see a list of items under Minimize radio interference below) move it away from these items to ensure you have good signal strength

Minimize radio interference:

Some devices may cause interference with your Wi-Fi signal if they are within close proximity (8–10 feet) of your Smart Hub. If possible, try removing or turning off sources of potential interference. Try to relocate the following away from your Smart Hub and Wi-Fi devices:

Cordless telephone base station
Other wireless modems or routers
Dense or metallic objects (file cabinets, brick walls etc...)
Copper or other metallic pipes
Appliances such as: microwave ovens, air conditioners and television sets
Garage door openers
Building materials
Bluetooth devices
Wireless speaker system
Baby monitors
Wireless security cameras
Certain monitors and LCD displays

Sharing your Wi-Fi bandwidth:

Your Wi-Fi bandwidth is shared across all connected devices in your home. Using up this bandwidth can impact the speed and performance of your device.
Some devices connected to your Wi-Fi may automatically use bandwidth. If you do not require your device to be connected, turn it off and this should help free up some bandwidth
If you find you are consistently using more than what your plan allows, consider upgrading your plan

Wi-Fi congestion:

Sharing the same frequency can slow down or disrupt your Wi-Fi service. This is particularly problematic in multi-dwelling units where a neighbour’s Wi-Fi can be operating on the same frequency.

If you continue to experience congestion issues, contact us to discuss other solutions.

Other Factors:

Your personal device's age and technology limitations

Older smartphones and some newer smart TVs have fewer Wi-Fi antennas

Your Internet speed plan

Will My Security System work with Smart Hub?

Can I play Peer-2-Peer (P2P) Online gaming with Smart Hub?

If you need additional data until your next billing cycle, data top-ups are available as an option. You can add them at any time by speaking to a TELUS representative.

View terms and conditions

Please refer to our
internet traffic management practices
and
wireless network experience optimization
for full details.
TELUS Unlimited Internet Smart Hub and 5G Smart Hub plans, are subject to the customer using the service under an ordinary range of use and in a way that does not consume excessive network capacity and/or adversely affect TELUS’ ability to provide services to other users. By way of example and not limitation, the following are considered by TELUS to be outside of an ordinary range of use thereby consuming excessive network capacity: Operation (i.e., hosting) of servers for services such as email, web, news, chat, or other similar services

- Resale, transfer, or distribution of the data service
- Sharing the data service with an unauthorized party

Engaging in or allowing any alteration, copying, reproduction of or tampering with electronic serial numbers or other identification, signalling or transmission functions or components of the device used with the service. TELUS may immediately suspend, restrict, alter or terminate all or part of any service provided to a customer or take other necessary protective measures, if it determines that a customer is violating this policy, as determined by TELUS, acting reasonably. Click here for details
https://www.telus.com/en/bc/support/article/smart-hub-internet-traffic-management-policy
$20 Unlimited data Credit is only available to new customers signing up on a 2-year internet service agreement on a 500GB data plan or higher. Regular pricing for Unlimited data add-on applies at month 25, regular price is currently $20 per month and is subject to change without notice.
The Smart Hub Indoor Unit can connect up to 30 devices.
Offers and prices subject to change without notice. Subscriptions are exclusively offered to Canadian TELUS customers with at least one TELUS service and are not currently subscribed to Stream+. However, please note that eligibility may vary for customers in certain regions due to their connection type. Stream+ Basic bundle includes the following streaming services: Netflix Standard with Ads, Amazon Prime, Disney+ Standard with Ads and TELUS TV+. Regular price for Stream+ Basic is $20.00, plus applicable taxes and cannot be combined with other promotional offers. Account activation with Netflix, Amazon and Disney (the “Provider(s)”) is required and your use of these services is subject to each Provider’s applicable terms and conditions and privacy policy. If you have an existing account with any Provider, you must cancel it with this Provider and then redeem this offer in order to avoid double billing. Other conditions apply. Please review the full terms and conditions.