Activate your mobile device

You will need the identification number (IMEI) of your smartphone or an unlocked phone. To find your phone’s IMEI number:

Bringing your own device? Make sure your phone is

unlocked

. To check your phone’s eligibility, please

contact us

.

: Activation through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.

If you already have your new phone and it uses the same SIM card size as your current one, you can simply transfer your SIM into the device.

If you’re switching to a new phone that requires a different SIM card or if for any reason you wish to replace your current SIM card with a new one, you can change a SIM card online in

My TELUS

.

Please note that you must be an or on the account, and you’ll need the following:

If your phone is lost or stolen, you will not be able to perform a SIM swap online. In that case, please contact customer care or

disable the mobile device

.

If you're an existing customer and you'd like to add a phone to your account:

: Adding a new device through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.