Feel more secure at home with a medical alert bracelet or lanyard
$
30
/mo.
Feel more secure at home with a medical alert bracelet or lanyard
LivingWell Companion® Home
Starting from
$
30
/mo.
For TELUS Home, Mobility or Koodo customers on a 1-year term1.
Use code THANKYOU10
$35 activation fee applies
LivingWell Companion® Home
Starting from
$
30
/mo.
For TELUS Home, Mobility or Koodo customers on a 1-year term1.
Use code THANKYOU10
$35 activation fee applies
Enjoy more independence at home.
Having 24/7 access to help when you need it can help you feel more secure living at home. Support you can trust is just a button push away.
More secure at home
- 24/7 access to emergency support at the push of a button
- Use at home up to 600-ft from base station
- Wearable on lanyard or wristband as a medical alert bracelet
Comfort in connection
- Easy to press emergency help button
- Water-resistant device2
- Clear communication via base station
Testimonials from customers and caregivers
"It's very reassuring to know that he can get help in an emergency."
Gilles B., caregiver
"TELUS Health has great people who care about elders and treat them all with the most respect."
Christopher J., valued customer
"Great service, great device for the elderly with prompt help and assistance."
Jody E., valued customer
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Less worry for you and your loved ones
Access help at the push of a button offers more confidence at home.
Two-colour signal indicator light
Clearly see your device status with red and green indicator lights
Easy access button
Your device’s help button initiates two-way communication with your home base station.
Clear communication
A medical alert operator will call through your home base station asking if you need help
Long-lasting battery
Built in battery that’s long-lasting and will flash a red light when it needs to be replaced
Water-resistant
You can feel confident wearing your LivingWell Companion Home device device in the shower.
Wear it your way
Included lanyard and wristband to wear it as a medical alert bracelet.
Wear it on the provided wrist strap as a medical alert bracelet
Wear it on provided lanyard
The lanyard includes a magnetic safety quick–release clasp
Steps to get support
Communicate with trained medical alert operators at the push of a button
STEP 1
Alert received
When the emergency button is pressed.
STEP 2
Get a call through your base station
A trained medical alert operator will call and ask if you need help via your base station’s two-way speaker.
STEP 3
Family or friends contacted
If you ask for help or are unable to respond, the Medical Alert Operator will follow the contact instructions in your profile.
STEP 4
Emergency services contacted
If the situation requires, the Medical Alert operator will contact emergency services.
Choose the best medical alert device for your lifestyle | ||
|---|---|---|
24/7 access to assistance and emergency operator | ||
Emergency help button | ||
2-way voice calling | Via pendant | 600 ft. coverage via base station |
Extended battery life3 | Up to 6 days, includes charging cradle | Built-in, lasts 3-5 years |
State-of-the-art fall detection feature4 | - | |
Included Caregiver Mobile app | - | |
Advanced Canada-wide location tracking5 | - | |
Multiple ways to wear | Lanyard or belt clip | Lanyard or wristband |
Senior and caregiver health resources
Learn more about senior health and caregiver wellness from TELUS Health.
Article, June 13, 2024
5 caregiving tips: how to talk to aging parents about changing health needs
As our parents age, open and honest conversations about their changing health needs can help ensure their safety and wellbeing while helping to reduce caregiver stress.
Article, April 19, 2024
Embracing active aging to overcome #FOGO
Aging today looks very different than it did for our parents or grandparents. Yet many people harbour a sense of FOGO (fear of growing older).
Download your device user guide
Save or print the LivingWell Companion Home user guide for easy reference.
Keep shopping
On the go and at home
TELUS Health Medical Alert with Caregiver Mobile app
Enjoy state-of-the-art fall detection4, the longest medical alert device battery life in Canada3, advanced location tracking5 and included Caregiver Mobile app.
Starting from
$50 /mo.
for existing TELUS Home, Mobility or Koodo customers on a 1-year term1.
General Information
Where can I use LivingWell Companion Home?
Are the trained operators located in Canada?
How does the 2-way communication work for LivingWell Companion Home?
I have an older LivingWell Companion device, where can I find the user guide?
Using the service
What should I do if an alert is accidentally triggered?
Should I test my LivingWell Companion Service? If so, how do I do that?
Can I wear LivingWell Companion Home in the shower?
Shipping and set up
What is the benefit of having the product shipped directly?
How long does it take for shipping?
Is there a shipping fee or other one-time fee?
What if I run into difficulty during self-install?
Manage your account
How do I update my information or my emergency contact information?
Can I purchase this for my family member or friend?
I don’t think the battery in my device is working anymore. What should I do?