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TELUS Stream+ Basic and Premium Terms and Conditions

Effective as of February 27, 2025

Stream+ Basic

These Terms and Conditions (“Terms”) apply to your Stream+ Basic subscription, Stream+ Basic is a bundle of video streaming services which gives you access to three subscription services (the “Streaming Services”)

  • Disney+ Standard with Ads (“Disney+”), which is a video subscription service that allows subscribers to stream certain video content on compatible devices via the Disney+ app or the disneyplus.com website. The Disney+ service, including all content, is provided by Buena Vista International, Inc. (“Disney”). Your use of Disney+ is subject to the
    Disney+ Subscriber Agreement
    , available at disneyplus.com/legal/subscriber-agreement, which is an agreement between you and Disney. Please ensure you read and understand that agreement before subscribing to Disney+ through TELUS. You acknowledge that your use of the Disney+ service is subject to The Walt Disney Company Privacy Policy and Supplemental Privacy Policy for Canada, available at
    disneyplus.com/legal/privacy-policy
    .

  • Netflix Standard with Ads (“Netflix”), which is a subscription-based streaming service that allows subscribers to watch TV shows and movies on any internet-connected device that offers the Netflix app or on your computer using an internet browser. Your use of Netflix is subject to the Netflix Terms of use, available at
    https://help.netflix.com/en/legal/termsofuse
    , which is an agreement between you and Netflix. Please ensure you read and understand that agreement before subscribing to Netflix through TELUS. You acknowledge that your use of the Netflix service is subject to Netflix Privacy Statement, available at
    https://help.netflix.com/en/legal/privacy
    .

  • Amazon Prime (“Amazon”), which is a subscription-based streaming service that allows subscribers to watch movies, TV episodes and music and to receive benefits, which include free fast shipping for eligible purchases, exclusive shopping deals and selection, and more. You can learn more about these and other benefits by visiting the
    Prime home page
    . Your Amazon account and subscription are governed by agreements with Amazon, including Amazon’s
    Conditions of Use
    ,
    Amazon Video Terms of Use
    , Amazon
    Music Terms of Use
    , Amazon
    Photos Terms of Use
    , Kindle Store
    Terms of Use and others
     (“
    Amazon Terms
    ”). These are agreements between you and Amazon. Please ensure you read and understand these agreements before subscribing to Amazon through TELUS. You acknowledge that your use of the Amazon service is subject to Amazon
    Privacy Notice
    .

  • TELUS Films & Series is available via the TELUS TV+ mobile app (“TELUS TV+”). You can learn more about the content available on TELUS TV+ and other benefits by visiting the Stream+ homepage. TELUS will provide you with the ability to receive video and audio programming channels at your premises, only as delivered by TELUS in accordance with the distribution licenses held by TELUS.

Minimum Requirements

To use Stream+ Basic you must set up a MyTELUS account in order to subscribe and manage your Stream+ Basic subscription through TELUS. You are required to be a Canadian resident and have at least one TELUS or Koodo product in order to be eligible to subscribe to Stream+ Basic. You must be the age of majority in your province or territory to subscribe. If you cancel your TELUS or Koodo service, you can continue your Stream+ Basic subscription.

You cannot access TELUS TV+ mobile app while on a Virtual Private Network (VPN).

Activation

Once you sign up for a Stream+ Basic through MyTELUS and authenticate your account you will receive four activation emails prompting you to activate your subscriptions with Disney+, Netflix, Amazon and TELUS Films & Series. The steps to activate your subscriptions to each of these Streaming Services are outlined below:

  1. A link in the email will take you to MyTELUS, where you must create a MyTELUS account or log-in using your existing TELUS credentials.

  2. You must navigate to the “Subscriptions'' page where you will see your Stream+ Basic subscription listed. You will need to click “activate subscriptions” under the Stream+ Basic product and then click “activate'' for each of the Streaming Services. Upon clicking on each activate button, you will be taken to the partner site to complete activation by either linking to an existing account or creating a new account. A. If you
    DO NOT
    have existing accounts with Disney+, Netflix or Amazon, you must create an account with each of the Streaming Services. B. If you
    DO
    have an existing Disney+, Netflix or Amazon account, once you have activated your subscriptions (as detailed above) you must login to the partner site using your existing account information, which will link your existing account to your Stream+ Basic subscription. If you do not wish to link your existing Disney+, Netflix or Amazon account to your Stream+ Basic subscription, then you will have to create a new Disney+, Netflix or Amazon account for your Stream+ Basic subscription (as detailed above), both subscriptions will run concurrently and you will be charged for each subscription. C. You can access TELUS Films & Series through TELUS TV+ mobile app with your existing My TELUS username and password are required to log in to this service, which you used to purchase Stream+ with.

Billing

Once you have subscribed to Stream+, your subscription fee(s) owing will be charged to the credit card (that you added on your MyTELUS account) every succeeding month until you cancel your Stream+ Subscription through your MyTELUS account in accordance with the “Cancellation” section below. Kindly note that no bill will be sent to you, monthly charges can be viewed from your MyTELUS account.

Any additional purchase you may make through the Disney+ service will be made directly through Disney+ and will not be chargeable through your MyTELUS account. For additional details, including on billing and changes, please refer to the
TELUS Subscriptions Platform Terms of Use
, which is part of agreement with TELUS.

Pre existing Subscription

If you have a direct-billed pre-existing subscription to Disney+, Netflix or Amazon (i.e., a subscription billed directly by Disney, Netflix or Amazon and not through a third party using the same email address) prior to signing up with TELUS, you may be able to link your existing account via the activation email sent by TELUS. Subject to the following paragraph regarding Disney+, activation through TELUS will automatically pause your direct billing (applies to any subscription tier) with the relevant Streaming Service and will resume when the relationship with TELUS ends.

Disney+ only: If you already have a Disney+ direct-billed subscription for the same or a lower subscription tier, it will be automatically paused until your subscription via TELUS ends or changes to a lower subscription tier. If your Disney+ direct-billed subscription is for a higher Disney+ subscription tier (for example, you have Disney+ Standard or Disney+ Premium direct with Disney) than the Disney+ plan tier that is included in Stream+ Basic, you will not be able to link your pre-existing subscription. You will be required to manage your subscription with Disney+ before activating with TELUS to avoid being double-billed.

If you have an existing subscription to a Streaming Service from a third party (e.g., app store purchases, other billing partners such as Rogers and Shaw), you will need to manage your subscription with that third party to avoid duplicate subscriptions. If you wish to keep your existing Disney+ subscription through a third party, then your Stream+ subscription and that third party subscription will run concurrently and you will be charged for each subscription. Netflix will allow you to link your subscription from a third party. If you have Amazon Prime, this is scenario isn’t applicable.

Cancellation

You are able to cancel your Stream+ Basic subscription with TELUS at any time through your MyTELUS account. Upon cancellation, your subscription will stay active until the end of your billing period. If you are a Quebec subscriber, you’re able to cancel immediately and will receive a prorated credit. TELUS may also cancel your Stream+ Basic subscription, at our sole discretion without notice to you, if we suspect any fraudulent activity, misuse of your subscription or violation of these terms or any applicable law by you. No refund will be given in case of revocation. The provider of a Streaming Service may cancel your subscription to this Streaming Service at any time in accordance with this provider’s applicable terms of use.

Once your Stream+ Basic subscription is canceled, if you had a pre-existing Streaming Service subscription that was paused when you activated your Stream+ Basic subscription, your previous Streaming Service subscription(s) and billing directly with the related provider will then resume. After you cancel your Stream+ Basic subscription with TELUS, it is your responsibility to manage any subscription to any Streaming Service that is billed directly or via a third party, if you would no longer like to maintain a subscription to any of those services or wish to make any change to your related subscription.

If you are a Quebec subscriber, you're able to cancel immediately and will receive a prorated credit.

Stream+ Premium

These Terms and Conditions (“Terms”) apply to your Stream+ Premium subscription, Stream+ Premium is a bundle of video streaming services which gives you access to three subscription services (the “Streaming Services”)

  • Disney+ Premium (“Disney+”), which is a video subscription service that allows subscribers to stream certain video content on compatible devices via the Disney+ app or the disneyplus.com website. The Disney+ service, including all content, is provided by. Buena Vista International, Inc. (“Disney”). Your use of Disney+ is subject to the
    Disney+ Subscriber Agreement
    , available at disneyplus.com/legal/subscriber-agreement, which is an agreement between you and Disney. Please ensure you read and understand that agreement before subscribing to Disney+ through TELUS. You acknowledge that your use of the Disney+ service is subject to The Walt Disney Company Privacy Policy and Supplemental Privacy Policy for Canada, available at disneyplus.com/legal/privacy-policy.

  • Netflix Premium (“Netflix”), which is a subscription-based streaming service that allows subscribers to watch TV shows and movies on any internet-connected device that offers the Netflix app or on your computer using an internet browser. Your use of Netflix is subject to the Netflix Terms of use, available at
    https://help.netflix.com/en/legal/termsofuse
    , which is an agreement between you and Netflix. Please ensure you read and understand that agreement before subscribing to Netflix through TELUS. You acknowledge that your use of the Netflix service is subject to Netflix Privacy Statement, available at
    https://help.netflix.com/en/legal/privacy
    .

  • Amazon Prime (“Amazon”), which is a subscription-based streaming service that allows subscribers to watch movies, TV episodes and music and to receive benefits, which include free fast shipping for eligible purchases, exclusive shopping deals and selection, and more. You can learn more about these and other benefits by visiting the
    Prime home page
    . Your Amazon account and subscription are governed by agreements with Amazon, including Amazon’s
    Conditions of Use
    ,
    Amazon Video Terms of Use
    , Amazon
    Music Terms of Use
    , Amazon
    Photos Terms of Use
    , Kindle
    Store Terms of Use
     and others (“
    Amazon Terms
    ”). These are agreements between you and Amazon. Please ensure you read and understand these agreements before subscribing to Amazon through TELUS. You acknowledge that your use of the Amazon service is subject to Amazon
    Privacy Notice
    .

  • TELUS Films & Series is available via the TELUS TV+ mobile app (“TELUS TV+”). You can learn more about the content available on TELUS TV+ and other benefits by visiting the Stream+ homepage. TELUS will provide you with the ability to receive video and audio programming channels at your premises, only as delivered by TELUS in accordance with the distribution licenses held by TELUS.

Minimum Requirements

To use Stream+ Premium you must set up a MyTELUS account in order to subscribe and manage your Stream+ Premium subscription through TELUS. You are required to be a Canadian resident and have at least one TELUS or Koodo product in order to be eligible to subscribe to Stream+ Premium. You must be the age of majority in your province or territory to subscribe. If you cancel your TELUS or Koodo service, you can continue your Stream+ Premium subscription.

You cannot access TELUS TV+ mobile app while on a Virtual Private Network (VPN).

Activation

Once you sign up for a Stream+ Premium through MyTELUS and authenticate your account you will receive four activation emails prompting you to activate your subscriptions with Disney+, Netflix, Amazon and TELUS Films & Series. The steps to activate your subscriptions to each of these Streaming Services are outlined below:

  1. A link in the email will take you to MyTELUS, where you must create a MyTELUS account or log-in using your existing TELUS credentials.

  2. You must navigate to the “Subscriptions'' page where you will see your Stream+ Premium subscription listed. You will need to click “activate subscriptions”under the Stream+ Premium product and then click “activate'' for each of the Streaming Services. Upon clicking on each activate button, you will be taken to the partner site to complete activation by either linking to an existing account or creating a new account. A. If you
    DO NOT
    have existing accounts with Disney+, Netflix or Amazon, you must create an account with each of the Streaming Services. B. If you
    DO
    have an existing Disney+, Netflix or Amazon account, once you have activated your subscriptions (as detailed above) you must login to the partner site using your existing account information, which will link your existing account to your Stream+ Premium subscription. If you do not wish to link your existing Disney+, Netflix or Amazon account to your Stream+ Premium subscription, then you will have to create a new Disney+, Netflix or Amazon account for your Stream+ Premium subscription (as detailed above), both subscriptions will run concurrently and you will be charged for each subscription. C. You can access TELUS Films & Series through TELUS TV+ mobile app with your existing My TELUS username and password are required to log in to this service, which you used to purchase Stream+ with.

Billing

Once you have subscribed to Stream+, your subscription fee(s) owing will be charged to the credit card (that you added on your MyTELUS account) every succeeding month until you cancel your Stream+ Subscription through your MyTELUS account in accordance with the “Cancellation” section below. Kindly note that no bill will be sent to you, monthly charges can be viewed from your MyTELUS account.

Any additional purchase you may make through the Disney+ service will be made directly through Disney+ and will not be chargeable through your MyTELUS account. For additional details, including on billing and changes, please refer to the
TELUS Subscriptions Platform Terms of Use
, which is part of agreement with TELUS.

Pre existing Subscription

If you have a direct-billed pre-existing subscription to Disney+, Netflix or Amazon (i.e., a subscription billed directly by Disney, Netflix or Amazon and not through a third party using the same email address) prior to signing up with TELUS, you may be able to link your existing account via the activation email sent by TELUS. Subject to the following paragraph regarding Disney+, activation through TELUS will automatically pause your direct billing (applies to any subscription tier) with the relevant Streaming Service and will resume when the relationship with TELUS ends.

Disney+ only: If you already have a Disney+ direct-billed subscription for the same subscription tier (i.e., Disney+ Premium) or a lower subscription tier (i.e., Disney+ Standard or Disney+ Standard with Ads), it will be automatically paused until your subscription via TELUS ends or changes to a lower subscription tier. If your Disney+ subscription via TELUS ends or changes to a lower subscription tier than your existing Disney+ direct-billed subscription, you will have to manage your direct-billed subscription with Disney+ at that time to avoid being double-billed. If you have an existing subscription to a Streaming Service from a third party (e.g., app store purchases, other billing partners such as Rogers and Shaw), you will need to manage your subscription with that third party to avoid duplicate subscriptions. If you wish to keep your existing Disney+ subscription through a third party, then your Stream+ subscription and that third party subscription will run concurrently and you will be charged for each subscription. Netflix will allow you to link your subscription from a third party. If you have Amazon Prime, this scenario isn’t applicable.

Cancellation

You are able to cancel your Stream+ Premium subscription with TELUS at any time through your MyTELUS account. Upon cancellation, your subscription will stay active until the end of your billing period. If you are a Quebec subscriber, you’re able to cancel immediately and will receive a prorated credit. TELUS may also cancel your Stream+ Premium subscription, at our sole discretion without notice to you, if we suspect any fraudulent activity, misuse of your subscription or violation of these terms or any applicable law by you. No refund will be given in case of revocation. The provider of a Streaming Service may cancel your subscription to this Streaming Service at any time in accordance with this provider’s applicable terms of use.

Once your Stream+ Premium subscription is canceled, if you had a pre-existing Streaming Service subscription that was paused when you activated your Stream+ Premium subscription, your previous Streaming Service subscription(s) and billing directly with the related provider will then resume. After you cancel your Stream+ Premium subscription with TELUS, it is your responsibility to manage any subscription to any Streaming Service that is billed directly or via a third party, if you would no longer like to maintain a subscription to any of those services or wish to make any change to your related subscription.

If you are a Quebec subscriber, you're able to cancel immediately and will receive a prorated credit.

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