Steps to fix your picture and video message issues

Most messaging issues can be fixed by simply restarting your phone. Similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.

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: If text messages work, but picture and video messages are failing, verify that your data is working by opening a web page.

Picture & video messaging may not work if you bring your own Android device to the TELUS network. Check the below settings to make sure your device can send and receive picture & video messages.

: The location of these setting may vary depending on which version of Android you are using. Generally (APN) settings are under (or ) > > After you go to “ ”, Press to add new APN.

: Send keyword MMS to short code 8900, you will receive a text message with the key MMSC setting info. You can simply copy and paste the MMSC info following the above instructions.

Starting on February 7, 2024, older devices may require software or settings updates or replacement to continue using Picture and Group messaging (MMS).

Affected customers should have received communications from us telling them which actions they need to take to resume using MMS.

To review these changes, please see this

help article

.