Explaining TELUS’ 3G usage price increase

As the costs of supporting legacy 3G networks increase, select customers whose device is still using the legacy 3G network via Voice Calls or Data will have a $3 charge added to their monthly invoice.

It’s important to remember that TELUS operates three separate mobile networks (3G, 4G and 5G) and that 97.7% of TELUS customers are already using our award-winning 4G LTE or 5G networks.

We want to make sure you are supported into the future, and are happy with your TELUS service. We're making it easy for you to switch to a 4G or 5G device, and to assist you with this, we’ve loaded your account with several offers to offset the cost of getting a new device.

Check out our phone selection

here, and once you log in, the additional discounts we’ve loaded for you will appear.

Learn how to complete

online renewals and device upgrades

in a few easy steps.

Need a helping hand? Visit a local

TELUS Store

and a rep can help you get a new device with the same great offers.

Our main goal is getting you onto our award-winning networks as fast as possible to make sure you don’t experience any problems in the future or abroad.

Unlike other increases you may be feeling, if you choose to switch to a 4G LTE, or 5G device, we will remove the $3 charge.

Several countries, including the United States, have already shut down their 3G networks, and as the network ages, TELUS will have to as well. We don’t have a set date for this shutdown yet, but our goal is to get you onto the new network to ensure you remain connected. If you’d rather keep using your current device and the 3G network, the $3 price increase will be in effect until further notice.

Our award-winning 4G LTE and 5G networks deliver higher data speeds, clearer calls over VoLTE and more reliability. Also, by migrating to a 4G LTE or 5G device with TELUS, you’ll be able to use your device abroad with reliability as other countries have already shut down their 3G networks.

For select devices, your data connection uses LTE but your calling is falling back to the legacy 3G network. These are usually devices more than six years old, or devices not certified by TELUS, or from another country.

If our network were to shut down in the future, you’d lose the ability to call on your device.

Don’t worry as we've got some great deals available for you to help you get connected to our award-winning 4G LTE and 5G networks as soon as possible.

We can’t comment on other carriers, but we’ve already seen networks across the world shutdown their 3G networks. It’s more than likely all Canadian networks will follow suit and shut down these networks as they have previous ones like CDMA. It’s more than likely you’ll run into the same issue no matter the carrier.

That’s why we’ve made sure to give you the best deal in My TELUS to make this process as simple as possible.

Learn how to complete

online renewals and device upgrades

.