| Delete unnecessary or unused apps to free up space. |
| Some social media apps (Twitter, Facebook, Instagram, etc.) or messaging apps (Facebook Messenger, Skype, etc.) run in the background and can update themselves automatically. This uses data and drains the battery. To ensure this does not happen, always close the apps to save battery life. |
| App developers often release updates to their apps to provide enhancements and optimization improvements that may fix the freezing problem.
Default device settings are to automatically check for updates, if the customer has altered these settings to aid in lowering battery consumption, manually check their device’s app store for any app updates. |
Turn off auto-updates of apps | Disable automatic updates. |
| Turn off automatic updating in cloud storage apps such as Dropbox and iCloud. |
Clean slate - factory reset (back-up options) | If the battery is still underperforming consider doing a factory reset to restore the device’s original settings and apps. This puts the device back to the originally recommended settings and removes any problematic apps that may be causing the poor battery performance.
When ready, try reinstalling each app one at a time. After each installation, test the device to determine if the latest installed app is causing any problems before installing the next one.
Important : It is highly recommended to back up all the personal data/content before performing a factory reset as any unsaved content will be deleted. Have an embedded SIM (eSIM) phone?
During a factory reset, you will be given the option to erase any eSIM download from the phone. This is not required to perform the factory reset.
Note: TELUS and its subsidiaries (“TELUS”) are not responsible for loss of carrier service as a result of an eSIM download wipe performed during a factory reset. If your phone’s eSIM line is active, you are responsible for obtaining and downloading a new eSIM card from your eSIM carrier. You may be responsible for any charges that the carrier may apply for a replacement eSIM card.
Note: Wiping the eSIM download from the phone does not deactivate the rate plan. |
| Disable app notifications for non-essential apps. |
