Make a call or send a text when travelling

While travelling, it is important to know the dialling patterns of the country you are visiting as it may vary from the way you dial in Canada.

To call outside the country that you are visiting, you must dial the proper exit code. The “+” symbol in front of the country code will allow calls to successfully complete to the dialled party. To obtain the “+” symbol, press and hold the “0” key on your keypad.

You should research the applicable country code for the destinations you will be travelling and calling/texting to online so you can understand which country code to use when referring to the instructions below.

: Some toll-free numbers may not work while travelling, especially if you are calling North American toll-free numbers from outside North America.

: As iMessage uses data, it is not considered text messaging. Data usage with instant messaging like iMessage will use whatever data you’re using for travel:

Visit

telus.com/travel

to see the rates and options for your travel destination.

If you are using your TELUS mobile device, in most cases you will be able to access your voicemail as usual. Voicemail is treated like any other call while roaming, and the following charges will apply:

If you’re not able to access your voicemail from your TELUS mobile device, or if you are calling from a landline:

Ensure that you have set up your voicemail before leaving Canada, as you will not be able to do so while travelling. To set up your voicemail, try one of the following:

In some travel destinations, the voicemail notification on your device may not be available when someone leaves you a message in your voicemail.

Calls can only be forwarded to North American phone numbers, i.e. numbers with County Codes of +1. You cannot forward calls to international phone numbers, i.e. numbers with Country Codes other than +1.

For more information about call forwarding, view the support article:

Call forwarding on your mobile device

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If you require emergency assistance while travelling (for example, natural disaster, political unrest), the Government of Canada has provided the following contact information: