Canada Post strike: Important shipping and billing updates

Due to a high volume of Canada Post deliveries, you may experience shipping delays for P.O. boxes and rural route addresses.

You can track your phone, accessory and connected device orders

here

.

While we are working hard to minimize delays in this busy period, your order might be delayed due to a high volume of Canada Post deliveries. You can track the status of your phone, accessory and connected device orders

here

.

Canada Post branches have reopened. You can return your equipment by dropping them off at a Canada Post branch.

Make sure to use your original return waybill.

: We will not charge any late fees during this period.

While the strike has ended, your paper bills and cheque payments may still be delayed due to a high volume of Canada Post mail deliveries. Please refer to

Canada Post’s press release

posted on December 16, 2024 for more details.

Payment due dates will remain unchanged despite any delivery delays caused by the disruption.

To ensure timely payments and avoid late payment charges, take advantage of our convenient self-serve options through My TELUS App:

For further assistance,

chat with us online

.

Have your order number ready, and: