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Can't watch Optik TV?
Troubleshoot common issues with Optik TV.
Fix Optik TV no picture or no signal
Start here
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Unable to log in? Use this easy step-by-step guide
Try our step-by-step guide with visual references.
Comfortable with technology?
Try these steps below for a quick fix to your video issues
:
Is your digital box not responding, or restarting unexpectedly?
If your digital box is not responding, or restarting unexpectedly, try these quick steps to fix the issue.
Note:
The issue of the digital box crashing or restarting only when using the Netflix app is under investigation.
Tip:
If you have a wireless digital box, try hardwiring the digital box to your modem with an Ethernet cable, if possible
Still experiencing issues? Try using one of the following tools:
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