Doctor and Nurse Practitioner consultation FAQ

We currently only offer doctor consultations in Alberta, British Columbia and Ontario.

You do not need to pay a direct cost for your doctor appointment if you are covered under your provincial health insurance plan (MSP, AHCIP, OHIP).

You will be required to pay $70 per doctor consultation if you are not covered under your provincial health insurance (MSP, AHCIP, OHIP). We accept Visa and MasterCard debit or credit cards and American Express credit cards through the app.

If you reside in Alberta, British Columbia or Ontario and have health insurance from a different province, or if you are currently waiting for your provincial health insurance application, then you will be required to pay $70 per doctor appointment until you receive your new Provincial Healthcard Number.

: We currently only offer Nurse Practitioner consultations in British Columbia.

You do not need to pay a direct cost for your Nurse Practitioner appointment if you are covered under your provincial health insurance plan (MSP).

You will be required to pay $70 per Nurse Practitioner consultation if you are not covered under your provincial health insurance (MSP). We accept Visa and MasterCard debit or credit cards and American Express credit cards through the app.

Our doctors and Nurse Practitioners can issue prescriptions for most drugs when medically appropriate.

However, our Nurse Practitioners or doctors may be unable to prescribe medications that require an in-person assessment by a Nurse Practitioner or a physician who has an established relationship with you. This includes, but is not limited to, opiates, benzodiazepines and some stimulant medications

: For medical emergencies, always call 911.

Our doctors and Nurse Practitioners are fully-licensed in the province they serve and can treat a wide variety of health concerns safely through video consultation. Where medically appropriate, our doctors may recommend a treatment plan that can include: Self-care, lab or imaging requisitions, a prescription, specialist referrals or a hand-off to emergency care.

Common health concerns we see patients for:

If you have more than one health concern to discuss, our doctors will prioritize by starting with your most urgent health issue. If not all of your health concerns are addressed, we encourage you to book another appointment the following day.

While we find video-based consultations appropriate for 80 to 85% of concerns we encounter, there are situations where the doctor will advise you to see a clinician in-person for a specific test or examination. In these scenarios, the doctor will direct you on the next steps and the level of urgency.

We currently do not see patients for the following situations below. We recommend you see a doctor or Nurse Practitioner in person instead.

If you have a primary care provider, they are your best resource for providing you with your primary care needs. TELUS Health MyCare clinicians are a valuable option when your primary care provider is not available. Our clinicians can order prescriptions, labs and imaging. Due to the potential complexity of specialist referrals, which sometimes requires a prior in-person assessment, your primary care provider is the best person to arrange a specialist referral. If you do not have a primary care provider and are using TELUS Health MyCare for all your healthcare needs, a clinician in the app may be able to also assist with your specialist referral. If you are attached at one of our clinics, your primary care provider will provide you with any necessary referrals, but may require you to be seen in person first.