How to enable Extended Network Coverage on your device

Extended Network Coverage is designed to provide cellular connectivity in specific areas within Canada where there is no TELUS network coverage, by connecting you to a partner’s network.

If you are entering an area with Extended Network coverage, your phone will connect to the partner’s network (typically takes a few seconds) so you can continue to use your data, text, and voice services without additional charges.

There are some limitations to the features and the services available on Extended Network. See the

eligibility and limitations

section for more details.

When connected to our Extended Network, your device network identifier will show our partner carrier instead of “TELUS”. Network identifiers typically show up in the top-left or top- right corner of your screen. Not all devices display them.

The following location will be eligible for Extended Network Coverage:

To be eligible for Extended Network Coverage:

There are certain limitations that will apply when you connect to Extended Network Coverage:

Extended Network Coverage is intended for limited and occasional use. As such, the majority of your monthly usage (data, text and calls) must occur on the TELUS network. If most of your monthly usage occurs when connected to Extended Network Coverage, we may restrict or limit your access to Extended Coverage on an ongoing basis.

Geographical coverage areas may change at any time without notice. Please note that TELUS is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to areas where Extended Coverage is available.

Once you enter an Extended Network Coverage area, your device will automatically connect and you will be able to make voice calls and use text messages. To use data, you may need to make sure data roaming is turned on in your device settings.

To enable data roaming on your device, follow the device-specific instructions below.

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: Your device will disconnect from the TELUS network and reconnect to our partner’s network, which will typically take a few seconds.

Your device network identifier will show our partner carrier instead of “TELUS”, meaning you are now connected to our Extended Network Coverage. This means that you are connected to our Extended Network Coverage. Network identifiers typically show up in the top-left or top-right corner of your screen. Not all devices display them. If you’re using an Android device, your device might also display a small “R,” indicating that you’re roaming, but there won’t be any additional fee for you to use this service within Canada.

Some features and services may not be available while on the Extended Network (see

Extended Network eligibility

).

: Your device will automatically reconnect to the TELUS network within a few seconds after you have re-entered the TELUS network coverage area.

Once a call is established in an Extended Network Coverage area, it will continue without interruption until the call is completed.

Once a data session is established (for example, browsing the Internet or watching a video), your session will stay connected until it's ended (for example, you close your Internet browser).

Your device network identifier will return to “TELUS”. This implies that you are back on the TELUS network. Network identifiers show up in the top-left or top-right corner of the screen. Not all devices display them.

There are no additional charges specific to using Extended Network Coverage. All your usage while connected to Extended Network Coverage will be billed according to your current rate plan, including any airtime and long distance rates included in your rate plan or add-ons.