Follow the steps here to reset your SmartWear Security device to fix pairing issues with the invisaWear mobile app.
Step 1: Unpair the SmartWear Security device
Log in to the invisaWear mobile app, open the menu and select
Connect Device
Select
Remove Device
, then select
Remove
on the device name
Follow the onscreen instructions and double-click your device to remove. If you do not have the charm or are having issues with this step, a new screen will pop up and ask if you would like to remove the device. Select
Remove
Go to your phone’s
Bluetooth
settings
Select
Remove/Forget
for the invisaWear device
Step 2: Re-pair the SmartWear Security device
Open/navigate back to the invisaWear mobile app
From the
Home Page
, go to the
Menu
by selecting the three bars in the top left-corner, and then select
Connect Device
Select
Add Device
Press the back of the charm on the invisaWear accessory for 15 seconds
Enter a name for the device
You will be prompted to send a test alert to confirm it is working, by briefly pressing on the back of the invisaWear charm