This step-by-step installation guide will walk you through how to set up your outdoor camera.
LED pattern | Device state message | User action |
Solid red | Your camera is booting up. | Wait a few minutes. If this continues for more than 5 minutes, reset the device and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Blinking red | Your camera is too cold. | Wait a few minutes. If this continues for more than 5 minutes, warm the device to room temperature, reset it and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid green | Your camera is ready to connect. | • Configure your Wi-Fi credentials.
• Ensure the Wi-Fi network has internet access.
• Ensure the Wi-Fi signal is sufficient where the device is placed. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
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Solid blue | Your camera is connected to Bluetooth. | Connect to Wi-Fi and wait a few minutes. If this continues for more than 5 minutes, do not power cycle the device. Get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid purple | Your camera is updating. | Wait a few minutes. If this continues for more than 5 minutes, do not power cycle the device. Get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Blinking purple | Your camera is performing a factory reset. | Wait a few minutes. If this continues for more than 5 minutes, reset the device and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid white | Your camera is working normally. | No action required. |
Pulsing white | Your camera detected an event. | Please respond to the event. |
Solid yellow | Your camera is unable to connect to Wi-Fi. | • Configure your Wi-Fi credentials.
• Ensure the Wi-Fi network has internet access.
• Ensure the Wi-Fi signal is sufficient where the device is placed. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app.
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Pulsing yellow | Your camera is not configured. | Get in touch with us by booking a callback from the Support section of the SmartHome+ app. |