Installing your Motion Sensor

For further assistance on how to install your Motion Sensor, please watch the video below:

, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

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To add a sensor to your security system, use your TELUS SmartHome app and follow the instructions below:

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please

contact us

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If you are unable to add your Motion Sensor (i.e. you tried adding the sensor multiple times already or more than 30 minutes has passed since removing the battery tab), try resetting your sensor by removing the cover of the device. Next, press and hold the yellow button that is next to the battery for about 10 seconds until the LED starts flashing red. This will reset the device and you can now re-add your sensor.

Your Motion Sensor should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. Other best practices include:

The Motion Sensor has a built-in pet shield that can ignore motions from pets that weigh up to 38 kg (85 lbs). If you have pets, leave the pet shield attached.

To mount your Motion Sensor, follow the instructions below.

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at to resolve the issue and complete your installation.